A:AnswerHi Robbin, We regret to hear about what happened. Kindly check on this link for troubleshooting steps to help isolate the issue:
https://www.sony.com/electronics/support/portable-speakers-srs-series/srs-xb10/articles/00030345
~Ralph
A:AnswerHi bettyboop, Yes, it will support an Amazon Echo. You may refer to this link for more information:
https://www.sony.com/electronics/support/articles/00170259
~Ralph
A:AnswerHI Vance49, If you are referring to an SD card slot, no. This speaker does not have an SD card slot: https://helpguide.sony.net/speaker/srs-xb10/v1/en/contents/TP0001266594.html
Regards,
Vincent