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Hi there! we are sorry for the inconvenience. Please refer to this link to troubleshoot the issue: https://us.en.kb.sony.com/app/answers/detail/a_id/41836 http://helpguide.sony.net/speaker/srs-xb20/v1/en/contents/TP0001266516.html Regards, -Erin
Sorry, there was a problem. Please try again later.Turn the speaker bluetooth on 1st and then cut your bluetooth on your phone and scan.
Sorry, there was a problem. Please try again later.
