Questions & Answers

1-10 of 69 Questions
  • Question
    Sony XB20/XB30 option to turn lights completely off, in other words Playing music, without the lights?   (4 Answers)

    By AndSo0ItGoes July 30, 2017.

    Answers
    • Best 
      Answer

      Hi AndSo0ItGoes, Yes, you can listen to music while the lights are off. Thanks! ^Ron

      By SonyListens July 31, 2017.

    • Question
      I have had the Sony XB20 blue bluetooth speaker for a couple of months now, and I initially charged it before I used it. However, every time I charge the speaker, the orange light stays on and never leaves. Why is my speaker not fully charging?   (4 Answers)

      By Bri August 19, 2017.

      Answers
      • Best 
        Answer

        The speaker may be fully charged. To check this, hold down the "phone" button for 3-4 seconds and it will advise you what % it is charged.

        By JCW1 September 26, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      This speaker is available in 4 colors (Black, Blue, Red, White). I believe each color has a different color of light. Does someone know which light color is on which color of speaker and if one looks better than the other?   (5 Answers)

      By Asif May 19, 2017.

      Answers
      • Best 
        Answer

        Hi Asif, all of the 4 available colors have the same illumination lights (colors). They can be changed and adjusted with the SongPal mobile application. Thanks, -Mark

        By SonyListens May 19, 2017.

      • Question
        Can you pair xb20 with alexa   (5 Answers)

        By Scoot August 4, 2017.

        Answers
        • Best 
          Answer

          Yes. I have one that is connected to the Amazon Dot.

          By Mel3 August 16, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member
      • Question
        Can you pair the xb20 with a xb30?   (2 Answers)

        By Lucas June 29, 2017.

        Answers
        • Best 
          Answer

          Hi Lucas, Yes, you can. They both have the SPEAKER ADD FUNCTION where you can listen to 2 wireless speakers. Thanks, >Joffrey

          By SonyListens July 3, 2017.

        • Question
          Can I charged my iphone on this speaker?   (4 Answers)

          By Anne June 28, 2017.

          Answers
          • Best 
            Answer

            No, this device will not charge your iPhone.

            By CommunityAnswer June 28, 2017.

          • Question
            Does this speaker require a special AC adapter or can I use my Galaxy phone charger.   (5 Answers)

            By Anonymous September 3, 2017.

            Answers
            • Best 
              Answer

              No, I've used a few different brand chargers and they work fine.

              By runner1279 September 16, 2017.

              • Verified Purchaser
              • My Best Buy® Member
          • Question
            Can you pair 2 of these to use at the same time from 1 device (Phone)?   (5 Answers)

            By ElPasoMark November 28, 2017.

            Answers
            • Best 
              Answer

              Hi ElPasoMark, yes, you can pair not only 2, but up to 10 speakers from our SRSXB (XB20 and up) line, and have them all play content from 1 device like your phone. You may check this link for more information about the SRSXB20: https://www.sony.com/electronics/wireless-speakers/srs-xb20/specifications Thanks, -Mark

              By SonyListens November 28, 2017.

            • Question
              How many watts is it? How loud is it?   (2 Answers)

              By HailTheSun94 November 26, 2017.

              Answers
              • Best 
                Answer

                If they don’t disclose in the specs, there must be a reason for it. I can’t guess how many watts... maybe 1 Watt max!?

                By Nanon420 November 27, 2017.

              • Question
                Do I need to use the app or can I just use bluetooth to play music with no app?   (5 Answers)

                By Tom November 26, 2017.

                Answers
                • Best 
                  Answer

                  Hi Tom, You can listen to music via Bluetooth without using an app. You may refer to pages 56-58 of the link below fore more information: https://docs.sony.com/release//Help_4694127114.pdf ~Ralph

                  By SonyListens November 28, 2017.

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