“I get an error messege & none of our devices will sync anymore (speaker is 1 month old). We have turned off all BT & only turned on 1 device, uninstalled the music app and reinstalled, it says it’s not in range and it’s right in front of me. Help!!”
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Did this to me one time. Found it wasn't the speaker it was my phone. If you can erase the speaker from your Bluetooth device. Turn the. Bluetooth device off and back on and search again. Worked for me.
Sorry, there was a problem. Please try again later.Hi BriB, we suggest resetting the speaker to give it a complete refresh before performing the pairing/syncing procedure again. You may refer to page 113 of this link for the steps on how to reset the speaker: https://docs.sony.com/release//Help_4694130114.pdf Thanks, -Mark
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