Questions & Answers

Q: QuestionDoes the Noise Cancelling function work WITHOUT music being played? Do the headphones need to be: a) connected to, or b) connected to AND using an active audio source (MP3 player, phone, aux airline movie/audio, etc.). I want these for Noise Cancelling.

Asked 8 years ago by ChelseaFan.

• A:Answer NC is automatically on (you have to turn them off) and yes, works w/o playing music

  Answered 8 years ago by TruthyishVerified Purchase

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Q: QuestionHas anyone been able to use this with A Sony XBR series smart tv? When I try to pair it via bluetooth, it says couldn't pair.

Asked 7 years ago by SK12.

• A:Answer Yes! I connected in to my Samsung UHD 50 inch TV. We have to keep holding the power button till the light keeps blinking for the TV to detect.Try this if you haven't already.

  Answered 7 years ago by sameerVerified Purchase

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Q: QuestionHow is the sound profile compared to the XB950BT?

Asked 8 years ago by SHill.

• A:Answer They're side by side in my best buy store, so might be best to sample yourself. That said, the bass is MUCH louder with the N1, all the way up to who knew folks liked this much base. The N1 is nice and crisp through the response and sounds much better for it. The mid range sounded completely flat to me on the BT whereas the N1 is more balanced. My $50 Sony extra bass ear buds sound much better than the $150 BT headset, whereas my ear buds are left behind with the N1. For the current price difference today you'd but nuts to by the BT.

  Answered 8 years ago by FNcrazyVerified Purchase

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Q: QuestionThe description for the titanium Sony - XB950N1 headphones says that these are on-ear headphones. But the description for the same model in black or green describes these as over-the-ear headphones. Is the over-the-ear version available in titanium?

Asked 7 years ago by Artiemd.

• A:Answer Yes, these are cups that surround your ears. I have the titanium. They are wonderful.

  Answered 7 years ago by MeatballVerified Purchase

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Q: QuestionCan these connect to my tv via bluetooth transmitter/receiver (tv doesn't have bluetooth)?

Asked 7 years ago by ihaveaquestion.

This question was asked about the related product: Sony - XB950N1 Extra Bass Wireless Noise Cancelling Over-the-Ear Headphones - Green

• A:Answer YES. just make sure it's a good transmitter from the tv..so you get good range when walking around the house.

  Answered 7 years ago by SteveHVerified Purchase

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Q: Questionwhats the frequency specs especially bass range-how do they compare to dr dre anyone know?

Asked 8 years ago by me.

• A:Answer 20Hz - 22kHz These are better than the dr. dre in my opinion. There are some very good youtube reviews comparing the models.

  Answered 8 years ago by a1goodideaVerified Purchase

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Q: QuestionAre the headphones compatible with latest iPhones x,XS ,XS max and XR

Asked 6 years ago by Mise.

• A:Answer Yes. They’re compatible with any Bluetooth.

  Answered 6 years ago by JesStangVerified Purchase

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Q: QuestionWhere is it manufactured

Asked 6 years ago by LOKI.

• A:Answer China

  Answered 6 years ago by JdubyaVerified Purchase

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Q: QuestionCan these headphones pair with a Macbook Pro through Bluetooth or you do you have to use the provided connector?

Asked 7 years ago by Anonymous.

• A:Answer Hi, Yes, you can either pair via Bluetooth or use the supplied headphone cable. If you want to use Bluetooth, below are the supported Bluetooth profiles of this headphones. If the Bluetooth profile of the third-party device is one of the listed below, then it should work. Thanks! ^Ron - A2DP (Advanced Audio Distribution Profile) - AVRCP (Audio Video Remote Control Profile) - HFP (Hands-free Profile) - HSP (Headset Profile)

  Answered 7 years ago by SonyListens

  
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Q: QuestionI own these headphones and I accidentally dropped my old phone in water and it got completely fried so I was unable to unpair my headphones from that phone. Now my headphones won’t pair with my new phone! Help!

Asked 7 years ago by Sydney.

• A:Answer Hi Sydney, you may restore the headset to its factory default settings by simply following the steps provided on the link below: http://helpguide.sony.net/mdr/xb950n1/v1/en/contents/TP0001176175.html Regards, _Bob

  Answered 7 years ago by SonyListens

  
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Q: QuestionWhile using this Sony product with TV will the sound be in sync with the TV?

Asked 7 years ago by Bobandia.

This question was asked about the related product: Sony - XB950N1 Extra Bass Wireless Noise Cancelling Over-the-Ear Headphones - Green

• A:Answer These are not wireless headphones meant for audio out of TVs. These are bluetooth headphones with an option to wire them like normal headphones. Having said that: If you wire them up, then obviously there will be no latency. If you have a TV/Audio setup that allows Bluetooth connection to headphones then these headphones have a pretty low latency. I've tried other Bluetooth headphones and this is definitely less latency, but it's still not as low as wired.

  Answered 7 years ago by MosesVerified Purchase

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Q: QuestionAre the good for watching tv?

Asked 7 years ago by Anonymous.

• A:Answer We use ours for main tv., with Bluetooth transmitter. Very nice.

  Answered 7 years ago by AlanBVerified Purchase

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Q: QuestionAre there controls on the headphones to forward, pause or go back when you are listening to songs via Bluetooth on your phone? If you are listening to songs, and you get a phone call, will it pause the music to answer the call, and then resume after?

Asked 7 years ago by Rick716.

• A:Answer Hi Rick716, Yes, the controls allow you to forward, pause and go back. Upon receiving a call, it also pauses and resumes your music though it will still depend on the smartphone. You may refer to pages 63 and 76 of the link below for more information: https://docs.sony.com/release//Help_4692591111.pdf ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionHello, I recently bought a pair of XB950N1. I've been using them for the last week, and when I turn on the noise canceling I hear a low sound like a river flowing through my headphones. I was wondering if it is normal to hear that noise in the background?

Asked 7 years ago by Anonymous.

This question was asked about the related product: Sony - XB950N1 Extra Bass Wireless Noise Cancelling Over-the-Ear Headphones - Green

• A:Answer Hi there! The low sound that you're hearing is the headphone's noise canceling function working. Over time, you'll be able to get used to it rendering the sound unnoticeable. You may check this link to learn how noise canceling works: https://us.en.kb.sony.com/app/answers/detail/a_id/40681/p/40940,40941,96670/c/65,66/kw/sound%20while%20noise%20canceling%20is%20on Thanks, -Mark

  Answered 7 years ago by SonyListens

  
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Q: QuestionDoes it come with a micro cable or usb type c charging cable?

Asked 6 years ago by Kobe.

• A:Answer Hi Kobe, the headphones come with a Micro-USB cable. For more details, please check here: https://helpguide.sony.net/mdr/xb950n1/v1/en/contents/TP0001176120.html Regards, Erin

  Answered 6 years ago by SonyListens

  
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Q: QuestionWill they work “wired” if the battery dies ?

Asked 6 years ago by KyleL84.

• A:Answer Hi KyleL84, Yes. The headphones come with a headphone cable. Take note that the noise canceling and bass effect buttons cannot be used when the headset is powered off: https://helpguide.sony.net/mdr/xb950n1/v1/en/contents/TP0001176178.html Regards, Vincent

  Answered 6 years ago by SonyListens

  
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Q: QuestionCan these be paired with the XBOX ONE X?

Asked 6 years ago by TriggerMan46.

• A:Answer Hi TriggerMan46, We cannot guarantee that the headphones will work with your gaming console. Regards, David

  Answered 6 years ago by SonyListens

  
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Q: QuestionMy daughter has already lost the headphone cable. Which cable on the website would be a good replacement?

Asked 7 years ago by Karen.

• A:Answer It's a standard 3.5mm stereo cable. Try the Kanex - 6' Audio Cable

  Answered 7 years ago by JohnoVerified Purchase

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Q: QuestionI am looking for wireless headset to hook up to a television. It is for my father in law. He will not be far from the television. Is this a good pair to get for this use? if not can you give me some suggestions? Thank you,

Asked 7 years ago by Katy.

• A:Answer So long as the TV has bluetooth or you can get a BT transmitter to plug into the TV's headset jack, then these Sony XB950N1 headphones should work quite well. It also depends on his hearing ability, as these are not designed to be hearing aids, just headphones. These have a stated range of 10 meters, or 33 feet. I use them at work and the music never drops out.

  Answered 7 years ago by BobInIndianaVerified Purchase

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