“Why won’t my earphones turn on or pair ?? How do I reset them? My charging case shows 3 white dots so I assume it still works..”
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Thank you so much for sharing your experience. It's unusual for this product to be acting like this, To fix the issue, please try the following steps to see if the issue persists: 1-Make sure the charging case has enough power. 2-Reset the earbuds by the following steps. -Place the earbuds into the charging case and remain the case open. -Press and hold the button on the case for 10 seconds until all the earbud LED indicators flash white 3 times slowly. This confirms that the reset was successful and your earbuds can be connected normally. 3-Try to use a terry cloth/cotton swab with a bit of alcohol to clean the contact pins both in the charging case and on earbuds to ensure a better connection. 4-Try using another charging cable to power the charging case. If it doesn't help, please reach out to us at [email protected]. We are more than happy to assist you further.
Sorry, there was a problem. Please try again later.there's a small button on the charger, in between the earbud molds - you need to long press that button for like 3 seconds to make your earbuds discoverable. I think the earbuds need to be out of their case to do this (not sure though)
Sorry, there was a problem. Please try again later.