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Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. Here are the other tips for your reference: - Clean the microphone hole with a clean, dry, and soft brush, cotton swabs, or other tools. - Make sure the earbuds have been chosen as the input and output on your device. Please feel free to contact us via [email protected] with your order information and problems. We will always be more than happy to help you.
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