“Why the earbuds are turned off within some minutes after putting them in the case. They were not so, until a couple of days ago.”
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Thank you so much for sharing your experience. We're really sorry you've encountered this issue! If possible, please try the following steps to see if the issue persists: - Make sure the charging case has enough power. Note: after the earbuds are fully charged, the steady white light on the earbuds will shut off. - Take the earbuds out of the case and see if a flashing white light comes on. If it doesn't, try manually pressing the button of the earbuds to power them on. - Try to use a terrycloth/cotton swab with a bit of alcohol to clean the contact pins both in the charging case and on the earbuds to ensure a better connection. Please also reset the earbuds as the following steps to see if it is helpful: 1. Place the earbuds into the charging case and make sure they are being charged. 2. Press and hold the button on both earbuds for 3 seconds. The LED indicators will flash red 3 times and then turn white. If those don't help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
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