Questions & Answers

Q: QuestionCan you take on non-paved roads? Like gravel?

Asked 5 years ago by Anonymous.

Q: QuestionDoes this bike come with the tools to assemble it

Asked 5 years ago by Freewheely.

• A:Answer Thank you for contacting us regarding our EB-12. Yes, all of the tools needed to assemble the bike should be included in the package. If you are missing anything, please reach out to our customer support so we can provide them for you. We offer live chat on our site, DM through social media, email, and phone support regularly.

  Answered 5 years ago by Swagtron Know-it-All

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Q: QuestionHow long does the battery last and how long do you need to charge it for the bike to reach full charge

Asked 5 years ago by Dhulfiqar.

• A:Answer The battery will power the bike 10-15 miles on level ground and up to 30 miles if peddling. Distance without peddling depends on rider weight and hills that can discharge the battery more rapidly. The battery should only be charged based on its level of discharge. No more than 5-hours maximum before disconnecting the charger and less time for a partially discharged battery. The battery and charger are not like charging a cell phone. Leaving the charger connected overnight can damage the battery. Get a timer if not tending the charge time.

  Answered 5 years ago by Splitshaft

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Q: QuestionIs this bike available in a step-through frame?

Asked 5 years ago by ruby.

• A:Answer Yes, Swagtron makes a step-through electric bike. The EB9 is the companion to the EB12, sharing the same electrical components. Last I checked, Best Buy does not carry the EB9.

  Answered 5 years ago by Splitshaft

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Q: QuestionWhat is the wattage of the motor and the voltage and amp hrs of the battery?

Asked 5 years ago by Mountainman.

• A:Answer The hub motor carries a 250 watt rating. The battery is 36 volts at 7.5 amp hours.

  Answered 5 years ago by Splitshaft

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Q: QuestionHow tall is the bike from the ground to the top of the center bar?

Asked 6 years ago by Tangee.

• A:Answer Not sure about the exact measurement you are requesting, but it is a 53cm frame (small/medium) which typically fits riders roughly 5'4" to 5'8".

  Answered 6 years ago by BikeDude

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Q: QuestionDoes the bike come assembled? If not, what is needed to be done?

Asked 6 years ago by SharpSword91342.

• A:Answer It comes mostly assembled. You have to attach the pedals (trivial), the front wheel (trivial) and the handlebars (trivial.)

  Answered 6 years ago by Bryce

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