A:AnswerDepends on the kid. 10yr didn’t care for it. Ended up buying the go kart attachment and she rides it everyday, only downside is battery life with the attachment is about 1 1/2hr because she going top speed everywhere. :-)
A:AnswerWell it depends on what ground you are on, if it is on a hard surface, it should work normal, if you are using it on carpet, it will be a bit quiet or shakey, i found this out by riding my hoverboard over carpet and tiles, if this didn't help, then i don't know
A:AnswerOur Swagtron techs are happy to repair the unit for you. The unit would need to be allowed to die completely (can it be stuck in a closet or other area while the battery is fully depleted?) and then be shipped to us. This process can be started by filling out the form at rma.swagtron.com and being sure to attach your Best Buy receipt. We'll get it processed and send you a pre-paid UPS label.
If you have any further questions you can ask here, DM our Facebook page, Live-chat us at Swagtron.com OR email [email protected]!
A:AnswerHello Jayswagtron,
Yes, you can purchase an additional adapter at Swagtron.com
https://swagtron.com/product/replacement-charger-for-swagtron-t5-hoverboard/
A:AnswerTry a quick shot of penetrating oil on the axle. Ours began squeaking in the same place while going forward (not backwards) after the first three days we owned it. Gave it a shot of WD40 on the axle then took in on a good outdoor run in a parking lot and the squeak went away. Hope that works for you.
Oh, make sure the tire/wheel itself isn't rubbing anywhere first. Then if the above doesn't work, contact Swagtron Customer Service. They reply very quickly and will send you instructions for an RMA if necessary.
