Questions & Answers
Page Showing 1-9 of 9 questions
Q: QuestionHow long of a run of Cat5 cable will the system support up to?
Asked by bill.
- A:Answer I’m running 300 feet and they work great. I think you can go 600 feet.
Answered by Animalwatcher
Q: QuestionFirmware Update: One reviewer mentioned doing a firmware update. Does that mean that this system requires a computer?
Asked by Plugger56.
- A:Answer No, you update the OS through the DVR's OS and using a connected monitor.
Answered by JackSlack
Q: QuestionI have 3 swann systems 2 in the US and 1 in mexico . they send snapshots to my email dos this system also send snapshots to emails
Asked by Trukin.
- A:Answer Hello Trukin, Thank you for reaching out to us with your question. Yes, this system can also send snapshots directly to your email address. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionWhat is the poe wattage per camera?
Asked by Carl.
- A:Answer Hello Carl, Thank you for reaching out to us. These specifications will have to be requested with a Level 2 Support Agent as this information is not easily accessible. Please contact our support team to be set for a callback. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/contactsupport Please let us know how we may further assist you, Thank you, JV Swann Customer Support
Answered by Swann

Q: QuestionDoes this system work with Alexa?
Asked by Adam.
- A:Answer Hello Adam, Thank you for reaching out to us. Yes, using our latest firmware update this unit is compatible with Alexa devices and Google Assistant. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionWhat is the longest cat 5 or cat 6 run between the camera and NVR that this system capable of and still have quality video?
Asked by russ.
- A:Answer The longest cable run in my home for a camera is 200 ft. It works just as well as the other four cameras.
Answered by Stuffy
Q: QuestionCan you set detection area and switch from 24/7 to motion detection?
Asked by Scooby16.
- A:Answer Hello, Thank you for reaching out to us. Yes, a mask can be set within the settings to help focus on trigger areas. The settings for continuous recording to heat and motion sensing can also be set internally. Please let us know how we may further assist you, Thank you. Swann Customer Support
Answered by Swann

Q: QuestionHow long is the cat 5 cable that comes with each camera?
Asked by Chuck.
- A:Answer Hello, Thank you for reaching out to us. This kit will include a 60ft Ethernet (Cat5e) cable per camera. Please let us know how we may further assist you, Thank you. Swann Customer Support
Answered by Swann

Q: QuestionOne question, are the cameras 4K Ultra HD resolution ???. Because according to the manufacturer’s specifications, this model has 4K resolution in cameras and you are specifying a resolution of 2160p
Asked by Armando.
- A:Answer 2160P is referrung to vetical pixels on the image. The cameras are 4K.
Answered by Swann

Page 1, Showing 1-9 of 9 questions
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