A:Answer Hello Brian,
Thank you for reaching out to us with your question. Based on the information provided, we would recommend reaching out to a member of our 24-hour support team when you are in front of the device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support