Questions & Answers
- Model:
- SOPRO-4KRL-US
- |
- SKU:
- 6423426
$119.99Your price for this item is $119.99
Page Showing 1-10 of 10 questions
Q: QuestionHi, We purchased the SWANN 4k Security system with Enforcer and lights. Everything is installed including the DVR and SWANN security app. However, I can't locate the siren. Can you assist, please? Thanks, Will
Asked by SIREN.
- A:Answer Dear Customer. Each camera in your kit features a siren on the base of the camera stand. You can activate this manually from the live view of the Swann Security app by tapping on the icon that looks like a bell. Alternatively, you can also set the siren to be triggered by motion if you wish to via the DVR's settings menus. -SD, Swann Product Management
Answered by Swann

Q: QuestionMy cameras work great but at night the spotlight flashes on and off non-stop. is this normal is there a way to diable this. Tried to fix on settop DVR menus but even if I turn the light on in the menu it only stays on for a min or so then reverts back.
Asked by Brian.
- A:Answer Hello Brian, Thank you for reaching out to us with your question. Based on the information provided, we would recommend reaching out to a member of our 24-hour support team when you are in front of the device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/hc/en-us Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionDoes this camera has a built in microphone and speaker?
Asked by Glend.
- A:Answer Hello, Thank you for reaching out to us with your question. No, we would recommend looking into our NVR kits and camera. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionWhat is the maximum distance will camera pick up motion?
Asked by Fude.
- A:Answer Hello Fude, Thank you for reaching out to us with your question. Your camera can detect the movement of a person up to 32ft / 10m from the camera when on the highest True Detect Motion Sensitivity settings. More intense heat sources (e.g. vehicles) may detect a little further away and less intense heat sources (e.g. pets/small animals) may need to be a little closer before they are detected. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionPower source is wired. I assume the app that you can use to trigger the siren and lights, zoom in and out and replay stored video is through a standard wireless Wi-Fi connection. Correct? Or do I need anything else like a _2GEXT or _5GEXT adapter?
Asked by Scott.
- A:Answer Hello Scott, Thank you for reaching out to us with your question. This camera requires a hardwired connection to a compatible Swann recorder. Swann offers wireless security solutions that may better suit your needs. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionAre the red and blue lights always on, or can they be turned off?
Asked by Aimee.
- A:Answer You can turn them off, or set them to go off only at certain times - like midnight - 5am or however you set it.
Answered by meme
Q: QuestionThe kit says it includes a ‘power adaptor’ but nothing is shown in the photos. Does also include the power supply and 2 or 4 plug dongle that plugs into the red connector to supply power on the bnc/power cable? If it does not, where can I buy one?
Asked by cowabunga.
- A:Answer Hello, Thank you for reaching out to us with your question. This kit will include a power supply for only 1 camera without a splitter. If you need a different power adapter or splitter, you can call in and place and order at request. We can be reached at 1-800-627-2799. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionWill the siren Work on the 1080P swan camera
Asked by Anthony.
- A:Answer Hello Anthony, Thank you for reaching out to us with your question. This is compatible with our Swann DVR-5580/5680. 4k cameras are not supported on 1080p recorders. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionCan the flashing red/blue lights be turned on without the siren via app or DVR setting? Siren is too loud to use due to close neighbors but would like the flashing red/blue lights as deterrent.
Asked by Tom.
- A:Answer Hello Tom, Thank you for reaching out to us with your question. No, the enforcer lights on the camera can only be turned on/off using our Swann Security application or within the recorder settings. Using the Swann Security application you can activate the sensor warning lights from anywhere. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Page 1, Showing 1-10 of 10 questions
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