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Hello Lou, Thank you for reaching out to us with your question. Your concerns will need to be addressed with an experienced agent. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ A support ticket will be opened and we can provide you a response on the line or once available. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
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