Questions & Answers

Q: QuestionCan I use a third-party PoE switch with this model? Basically can I connect the cameras to the switch and connect the switch and NVR to the same network?

Asked 4 years ago by Anonymous.

• A:Answer Hello, Thank you for reaching out to us with your question. Swann only tests compatibility with other Swann products. We are not able to confirm if this is compatible with third-party products. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionDoes Best Buy install this product?

Asked 4 years ago by RK.

• A:Answer Yes. Brandon does an excellent job in installing the cameras, downloading the apps, and is highly knowledgeable in every way when it comes to technology. He made sure everything was working in viewing the cameras on our iPhones, iPads, and iMac. He and his helper did an outstanding job.

  Answered 4 years ago by FrustratedWithHP

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Q: QuestionCan you hear outside audio through the camera system Or do you need special cameras says it has audio ?

Asked 4 years ago by Eli.

• A:Answer The audio comes through the camera system.

  Answered 4 years ago by Dogkennel

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Q: QuestionHello can the cameras be powered by the ethernet cable only or do you need the ac/plug in as well ?

Asked 4 years ago by Cam4.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer The ethernet cable does provide the power, the AC plug is not needed. Not sure of Swann's reasoning for adding that cable.

  Answered 4 years ago by Anonymous

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Q: QuestionCan I use this system with a phone app and be able to monitor from my phone?

Asked 4 years ago by Dee.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Yes. You will need to download the Swann Security app from either Apple store or Google play.

  Answered 4 years ago by ADayVerified Purchase

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Q: QuestionIs the NVR box loud? I know some brands have a loud fan noise.

Asked 4 years ago by Craig.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer My Swann NVR is silent.

  Answered 4 years ago by adayVerified Purchase

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Q: QuestionDoes it get uplaoded to the cloud?

Asked 4 years ago by Rodney.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello Rodney, Thank you for reaching out to us with your question. This recorder can upload to Dropbox but does not currently offer cloud services on our Secure+ Plans. The recorder is equipped with a 2 TB hard drive for local storage. For more information on DropBox storage options, please contact our 24-hour support team directly. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionDoes the cameras have to be plugged into power or are they POE? In the specs, one area says POE and another area says AC/DC adaptor.

Asked 4 years ago by POE.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello, Thank you for reaching out to us with your question. The cameras included in this kit are POE. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionHow long are the cables supplied?

Asked 4 years ago by Chris.

This question was asked about the related product: Swann - Pro 4K, 16-Channel, 6-Bullet & 6-Dome Camera Indoor/Outdoor PoE Wired 4K UHD 2TB HDD NVR Security Surveillance System - White

• A:Answer Hello Chris, Thank you for reaching out to us with your question. This kit will include 60 feet of CAT5 Ethernet cable per camera. The longest recommended run from recorder to camera is 300 feet. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionI see on your site you have the model # 1676810, $100 more than listed on Best Buy. Why the price difference? Also, I would prefer to have 5 bullet type and 5 dome cameras, is this possible with this packet?

Asked 4 years ago by Security.

• A:Answer Hello, Thank you for reaching out to us with your question. Prices are subject to change without notice. You can often find this on sale through authorized resellers. We currently offer the kits as listed. We do not offer the customization of our kits. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionCan you turn off the spotlights on some cameras while having them active on others? Can you adjust what triggers them and how long they come on?

Asked 4 years ago by Fred.

• A:Answer Hello Fred, Thank you for reaching out to us with your question. Yes, the spotlight settings can be individually controlled on each camera. This allows you to adjust the sensitivity and how long the lights come on. For more information, please contact our support team directly. We can be reached 24 hours a day. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: Questiondoes it have 2 way audio ?

Asked 4 years ago by bily.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello Bily, Thank you for reaching out to us with your question. Yes, the cameras included in this kit have two-way audio features. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionDo cameras need to be connected to recorder? Or are wireless cameras available?

Asked 4 years ago by Ddj424.

This question was asked about the related product: Swann - 16 Channel 2TB NVR, 10 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer It’s connected to its receiver that comes with the purchase. And I have it connected to a tv for the monitor

  Answered 4 years ago by TjfM

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Q: Questiondoes this have 2 way audio ?

Asked 4 years ago by bfny.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Yes. The POE cameras that come with this have 2 way audio.

  Answered 4 years ago by ADayVerified Purchase

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Q: QuestionI have a couple of cat-5 runs out to my gate at about 700'; been running good this way many years. Can I add just power near the camera (additional POE, to correct power supply voltage drop) since this system only reaches 300? If so, what do i buy?

Asked 4 years ago by Aaron.

This question was asked about the related product: Swann - 16 Channel 2TB NVR, 10 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer You can use an injector at the camera location but Cat 5e is good for a little over 300'. I've used it as far as 400'. For a run that long cat 6 should give you better odds of a more stable connection. 6A is even better.

  Answered 4 years ago by RobertV

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Q: QuestionIs this programmable for motion notification for high priority areas area designated by user via text or email?

Asked 4 years ago by JKH.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello JKH, Thank you for reaching out to us with your question. This recorder kit will send a trigger/push notification to your mobile device if a motion is detected. The recorder does not have a feature for setting high priority areas but does offer to mask selected areas. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: Questionis this system viewable from any location?

Asked 4 years ago by ric.

• A:Answer Swann Sucks for customer service!!!!!!!!!!!! When the cameras work there great,but there not many days they all work. Mike

  Answered 4 years ago by MikeVerified Purchase

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Q: QuestionIs Swann able to connect non-brand cameras to the system? I would like to get this to replace an old Night Owl 9 channel system. I would like to still use the Night Owl cameras if possible with Swann.

Asked 4 years ago by IMPORTANT.

This question was asked about the related product: Swann - 16 Channel 2TB NVR, 10 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello, Thank you for reaching out to us with your question. Swann only tests compatibility with other Swann products. We are not able to confirm if this will work with third party products. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionDoes this camera support 24/7 recording?

Asked 4 years ago by bnikole.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello, Thank you for reaching out to us with your question. This recorder kit can work in either setting you can record continuously or based on motion. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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