Questions & Answers

Q: QuestionHow many people can remote access ?

Asked 4 years ago by Gus.

This question was asked about the related product: Swann - 16 Channel 2TB NVR, 10 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer You only get one account for app viewng on phone, be it on iOS or Android, you would have to share that acct, which is a pain as it has notifications and other settings you don't want others chainging. However, you can use the online viewer for mac or windows and enable other users so that other people can view them on a computer, also grant those users priviledges or restrictions.

  Answered 4 years ago by OscarGVerified Purchase

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Q: Questioncan i upgrade the hard drive, and is the warranty still valid if i do?

Asked 4 years ago by tomphel.

• A:Answer Hello tomphel, Thank you for reaching out to us with your question. The hard drive can be internally updated to a 6 TB HD. The warranty is valid but not on your hard drive once purchased separately. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionOk, I understand these are outdoors. Are their temperature concerns I should worry about that may effect the cameras, harm it, cause it to quit working or cause it to not work as long? Example: above 90 degrees or blow 0 degrees.

Asked 4 years ago by Michael.

• A:Answer Hello Michael, Thank you for reaching out to us with your question. Yes, the cameras have an operating temperature of -22°F ~ 131°F. Using the cameras outside of this temperature can/will lead to permanent damage. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: Questionhi does this sytem record audio from the cameras ?

Asked 4 years ago by home.

This question was asked about the related product: Swann - 16 Channel 2TB NVR, 10 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello Home, Thank you for reaching out to us with your question. Yes, the cameras included in this kit have two-way audio features. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionDo you need a subscription?

Asked 4 years ago by Anonymous.

• A:Answer Hello, Thank you for reaching out to us with your question. No, a subscription is not needed for remote access and control using our Swann Security application. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionCan a wireless camera be connected to this system? Also does BestBuy carry a 300' cable?

Asked 4 years ago by Kitchen.

• A:Answer Hello TRiP, Thank you for reaching out to us with your question. Our Swann recorders do not support wireless cameras. You can search Best Buy for BNC coaxial cables. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionDo the cameras need to be hardwired into the breaker box?

Asked 4 years ago by Qwkdrw.

• A:Answer The wired cameras are connected to the NVR or DVR box not to your electric panel.

  Answered 4 years ago by WPLGVerified Purchase

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Q: QuestionCan you speak to people with the camera microfone?

Asked 4 years ago by 008.

• A:Answer Yes

  Answered 4 years ago by BrettVerified Purchase

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Q: QuestionIs this system Cat 6 compatible?

Asked 5 years ago by Nef.

• A:Answer Yes. Mine is hooked up using Cat6 cable and works just fine.

  Answered 4 years ago by BrettVerified Purchase

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Q: QuestionDoes SWann do professional installations or should I work through a third party vendor like Bestbuy for purchase and installation?

Asked 5 years ago by Brian.

• A:Answer My experience with Best Buy installing 3 different camera systems has been extremely poor. I would recommend finding a third party that really knows security systems.

  Answered 4 years ago by AnnaBVerified Purchase

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Q: QuestionCan recorded video be selected and stored on a desktop in the LAN / wired network?

Asked 5 years ago by TJFI1000.

This question was asked about the related product: Swann - 16 Channel 2TB NVR, 10 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello TJI1000, Thank you for reaching out to us with your question. No, this can only upload footage from up to two channels to Dropbox. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionWill this work with the new apple home pod mini

Asked 5 years ago by Ed.

This question was asked about the related product: Swann - 16 Channel 2TB NVR, 10 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello Ed, Thank you for reaching out to us with your question. No, this is not compatible with the new Apple Home Pod Mini. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionHello, Do you recommend a managed POE router for this system or can the NVR power the cameras on their own? Also I see the unit comes with 100ft ethernet cable. What is the longest distance can they be away from the NVR? just wondering.

Asked 5 years ago by Chris.

• A:Answer Hello Millertime, Thank you for reaching out to us with your question. We would recommend that the cameras be connected to the recorder directly. The recorder can supply sufficient power up to 300 feet away. This is the longest recommended run. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: Questioncan the hard drive be upgraded

Asked 5 years ago by oscmoonick.

This question was asked about the related product: Swann - 16 Channel 2TB NVR, 10 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello, Thank you for reaching out to us with your question. Yes, this recorder can support up to a 6 TB hard drive. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionCan you turn off the spotlight?

Asked 5 years ago by Dee.

• A:Answer Hello Dee, Thank you for reaching out to us with your question. Yes, the spotlights can be turned off on each camera as needed. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionDoes this system have 2 way audio with all cameras

Asked 5 years ago by Me.

This question was asked about the related product: Swann - 16 Channel 2TB NVR, 10 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello, Thank you for reaching out to us with your question. Yes, all cameras included in this kit have two-way audio features. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionDoes this product share recordings easily via text message or some other easy ways in order to share videos with police or other people?

Asked 5 years ago by Madhatter89.

This question was asked about the related product: Swann - 16 Channel 2TB NVR, 10 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello Madhatter89, Thank you for reaching out to us with your question. Using the Swann Security application, video can be saved and shared. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionDoes the Geek Squad install this?

Asked 5 years ago by Eugene.

This question was asked about the related product: Swann - 16 Channel 2TB NVR, 10 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello Eugene, Thank you for reaching out to us with your question. For installation questions, please contact GeekSquad or Best Buy directly. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionCan I Upgrade the hard drive in the NVR to a larger drive and if I can what is the max size of drive I can use?

Asked 5 years ago by Abathur.

• A:Answer Hello Abathur, Thank you for reaching out to us with your question. Yes, the hard drive can be upgraded internally to at most 6 TB's. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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