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Hello Ahr2d2, Thank you for reaching out to us with your question. You will need to contact our support team for further assistance when you are in front of the unit. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support
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