“Hello, one of the wires that came with my kit is faulty and not working. The system is already set up so I can't take it back to Best Buy. How do I replace the wire?”
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Hello Bearbear, Thank you for reaching out to us with your question. This cable can be replaced under warranty provided a copy of your receipt. To make a claim, please call in and speak with a customer support agent. We can be reached Monday- Friday 8:30 AM- 5 PM PST at 1-800-627-2799. Once the needed information has been provided, we can move forward with shipping your replacement order. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
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