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Hello, Thank you for reaching out to us. We are sorry to hear about the issues you are having with our system. Please know we will need to look further into the connection of your system. In order for us to better assist, please speak with a live agent when you are in front of the unit to begin troubleshooting. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/contactsupport Please let us know how we may further assist you, Thank you. JV Swann Customer Support
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