Questions & Answers

Q: QuestionCan I disable audio recording on a single camera? Can I limit added users to what they can view via the app such as my kids? Also by the system being wired, but through my router, will any of my footage files be stored anywhere other than my system?

Asked 3 years ago by Mike.

This question was asked about the related product: Swann - Professional 8-Channel, 4-Dome Camera Indoor/Outdoor PoE Wired 4K UHD 2TB HDD NVR Security Surveillance System - White

• A:Answer Hello Mike, Thank you for reaching out to us with your question. Yes, you can adjust the settings on each camera individually. Swann does not offer different user profiles at this time. Anyone who has access to your Swann account will have admin access. These cameras will take a hardwired connection back to the recorder. The footage will be then saved to your recorder where it can be accessed while connected to your router. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: Questiondoes camera require a power cable in addition to ethernet? I see to female ports coming out of camera

Asked 3 years ago by l.

This question was asked about the related product: Swann - Professional 8-Channel, 4-Bullet Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hello, Thank you for reaching out to us with your question. No, the cameras included in this kit will use POE. The additional cables can be used for installations over 300 feet but are not required. For more information, contact our support team directly. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionDo they have audio, 1 way or 2 way ?

Asked 3 years ago by MrGoodCat.

This question was asked about the related product: Swann - Pro 16-Channel, 8-Bullet Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - White

• A:Answer Hello, Thank you for reaching out to us with your question. Yes, the cameras included in this kit offer 2-way audio features. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionCan these cameras be mounted on exterior walls? I only see a photo of one camera attached to the underside of an eve. If so, how will this effect the cameras field of view?

Asked 3 years ago by Tommyjohn.

• A:Answer Hello Tommyjohn, Thank you for reaching out to us with your question. Yes, the cameras are often recommended to be installed under eves to protect them from the direct elements. Although IP66 is weatherproof, the outside of the camera is still subject to frost, ice, and dew when out in the open air. We recommend you install under some sheltered location where possible but if this is not suitable for your location simply aiming the camera to look a little downward can stop moisture from settling on the camera lens. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionDo they have onvif support ? Thanks

Asked 3 years ago by Russell.

This question was asked about the related product: Swann - Professional 8-Channel, 8-Dome Cameras 4K UHD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - White

• A:Answer Hello Russell, Thank you for reaching out to us with your question. Yes, this recorder does support ONVIF. Please contact a member of our support team for more information. Limited support is provided in this area. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionIs this made of plastic or metal,and what’s the difference between 16 channels and 8 channels, also typically how many cameras do you need for a whole house coverage. Thanks

Asked 3 years ago by Russell.

• A:Answer Hello Russell, Thank you for reaching out to us with your question. The housing of the cameras is made of metal. The number of channels refers to the maximum amount of cameras that can be connected directly to the recorder. The number of cameras required will vary since not everyone's home is the same. Please contact our support team for more information. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionCan the swann wireless cameras be integrated to a wired system? In other words, can I have 8 wired cameras and 4 wireless cameras?

Asked 3 years ago by danman.

This question was asked about the related product: Swann - Professional 16-Channel, 12-Bullet Camera, Indoor/Outdoor PoE Wired 4K HD 2TB HDD NVR Security Surveillance System - Black

Q: QuestionCan you connect to your router via a power line adapter?

Asked 3 years ago by Alex.

This question was asked about the related product: Swann - Professional 8-Channel, 4-Bullet Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hello Alex, Thank you for reaching out to us with your question. Yes, this will connect to your network using an ethernet cable. You can connect to your wireless network using our Swann wireless adapter. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionCan the flashing lights on the cameras be disabled? If you dont want to annoy the neighbors (if you have lots of coming and going).....can the flashing lights on the cameras be turned off so they dont come on with every activation?

Asked 3 years ago by BG.

This question was asked about the related product: Swann - Professional 8-Channel, 8-Dome Cameras 4K UHD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - White

• A:Answer Hello BG, Thank you for reaching out to us with your question. Yes, the enforcer lights can be disabled on each camera as needed. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: Questionwhat type of lens and image sensors are on each camera including the focal range?

Asked 3 years ago by Chuck.

This question was asked about the related product: Swann - Pro Enforcer 8-Channel, 4-Bullet & 2-Dome Camera Indoor/Outdoor PoE Wired 4K UHD 2TB HDD NVR Security System - White

• A:Answer Hello ChuckDo, Thank you for reaching out to us with your question. These specifications are not immediately listed and will need to be requested with a product specialist. Please contact our support team and open a support ticket. A Level 2 Support Team member will help answer your questions. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionWould you put a link to the manual for this product? Which is the NVR-8980. I searched through the manuals can't find that particular unit's manual.

Asked 3 years ago by AZEqualizer.

This question was asked about the related product: Swann - Professional 8-Channel, 4-Bullet Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hello AZEqualizer, Thank you for reaching out to us with your question. The manual for this recorder will be the same as the one found at the link below. https://www.dropbox.com/s/u7hxpaiifxiilhw/MNVR_SYSTEMV8_REV2E.pdf?dl=1 Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionHas face detection ? In case of a detection event by the camera sensor, could be connected with an external warning siren ? Tks

Asked 4 years ago by RolfYago.

• A:Answer Hello RolfYago, Thank you for reaching out to us with your question. Faces can be added to the user interface for the detection of unwanted visitors. For more information on this feature contact our support team directly. The cameras can not be connected to an external warning siren. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionFor Dropbox cloud storage. Is it automatic? If the NVR was stolen would the video be available on Dropbox?

Asked 2 years ago by Mx5msm.

This question was asked about the related product: Swann - Professional 8-Channel, 4-Bullet Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hi Mx5msm. Yes, if you've setup Dropbox for your Swann Security account then the NVR will automatically upload clips to it. The feature is limited to a maximum of two cameras rather than all, & the storage capacity on Dropbox itself also varies depending on whether you have stuck with their free plan or upgraded to their paid plans. In short though, yes, it can do exactly what you're asking for. Hope that helps. -SD, Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionDoes Best Buy offer installation services for this security cameras??

Asked 2 years ago by Ava.

This question was asked about the related product: Swann - Pro Enforcer 8-Channel, 4-Bullet & 2-Dome Camera Indoor/Outdoor PoE Wired 4K UHD 2TB HDD NVR Security System - White

• A:Answer Hello Ava, Swann does not offer installation services. Please contact your local Best Buy store for assistance on this matter. LV- Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionI want to use Pedestrian Detection and Face Detection but it states that Perimeter Intrusion Detection, Line Crossing Detection and Face Detection need to be disabled. How do I disable this? This model based on commercials should be able to do this?

Asked 3 years ago by Freemason.

This question was asked about the related product: Swann - Professional 8-Channel, 4-Bullet Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hello Freemason, Thank you for reaching out to us with your question. This can be done within the recorder settings while connected directly to a monitor. Not all analytics can be used simultaneously on one camera. For more information, please reach out to a member of our support team when you are in front of the device. We can be reached 24 hours a day. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionDo these some cameras have 2 way audio and can they be remotely adjusted or are they fixed, and manually adjusted?

Asked 2 years ago by Teamgomez.

• A:Answer Hi Saul. Yes, every camera in this kit includes a microphone and speaker for 2-way audio. You can talk through the camera by simply pressing a talk button from the live view screen of the Swann Security app. Sorry, I am not sure I fully understand the second part of your question. The lenses on these cameras are fixed (no optical zoom), and they have an automatic focus. Hope this helps. -SD, Swann Product Management.

  Answered 2 years ago by Swann

  
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