Questions & Answers

Q: QuestionIs this camera 5g capabilities!

Asked 7 years ago by James.

• A:Answer Yes it does have both 2.4 / 5ghz

  Answered 7 years ago by GillVerified Purchase

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Q: QuestionI'm currently using a Samsung smarthings system and would like to know if this system will intefeere with the signals from that system and this one , Not sure if they're using Zigbe or not thanks

Asked 7 years ago by Marty.

• A:Answer Smart Things uses both Zigbee and Zwave, depending on the device you have connected. I wouldn't worry about anything interfering with Zwave, as that's 900mhz. Zigbee is 2.4ghz, which is the same band that 2.4Ghz wifi operates on. These cameras operate on WiFi, but I have a ridiculous amount of both Zigbee and Zwave devices throughout my house (connected via a Lowes Iris hub), in addition to a ridiculous number of devices running on 2.4Ghz WiFi (including 6 of these cameras). I haven't run into any interference issues, the response on my hub is just fine and same with the cameras. The cameras maintain a low-power WiFi connection unless they detect motion, then they fire up the high-power "normal" WiFi. It's only then that they have any potential to cause interference really, and I'm not encountering any with 6 cameras. Full disclosure: I am a Swann employee, thus by default I have a large amount of Swann wifi products all over my house. Worst-case scenario: These cameras also support 5ghz WiFi. Hardly anything is on that band, so you're highly unlikely to interfere with anything.

  Answered 7 years ago by Geoffrey

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Q: QuestionHow long the battery last? and how many feet can see at night with night view?

Asked 7 years ago by Shinieja.

• A:Answer The battery will last up to two months between charges, and the night vision is up to 32ft. It diffuses the IR light quite well, so you wind up illuminating the whole area rather than just a bright spotlight in the middle. You can see the night vision here (this is me, in my kitchen, in the dark, probably at 1am). Full disclosure: I am a Swann employee.

  Answered 7 years ago by Geoffrey

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Q: QuestionHow does the camera attach to the ball mount? Can the camera rotate on it? All of the photos show it in the same position on the ball mount. Thanks.

Asked 7 years ago by Elephant.

• A:Answer I believe these units (cameras) have magnetic bases

  Answered 7 years ago by FYI1

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Q: QuestionSo what type of USB ac power is recommended? I have 2 different Samsung5.0 volt at 2 amps that say they are adaptive fast charging and don't see to work or take forever. If I use my older Samsung phone charger it is 5.0 volts at 2 amps and works fine.

Asked 2 years ago by Me2too.

Q: QuestionI have bought four Swann INTCAM cameras (5GHz signal - so it says). I can't pair the cameras with my router because it wants to use 2.4GHz to pair. I don't have a 2.4GHz signal and can't pair them. What do I do? Send them back?

Asked 4 years ago by barriehiggs.

Q: QuestionCan I add a wireless camera to an existing DVR8-4580V system?

Asked 5 years ago by Priority.

Q: QuestionHi, Trying to pair the camera for an update. It is flashing and I have selected the Swan network on my phone but it is not pairing. It just flashes blue and the app on my phone still says not paired. Blue light stops flashing. SWWHD-INTCAM-GB

Asked 5 years ago by Chrisy123.

Q: QuestionI have just purchased a second Smart (wire free HD 1080P) for another site. When I try to install it there is nowhere to add to my existing camera. They will both have separate routers. when I download App, it brings me to camera 1.

Asked 5 years ago by Micky.

Q: QuestionInstallation SWANN SWWHD-INTCAMPK2: 1st Camera pairing WIFI network(Wi-Fi list on Note 9): SwannCam_XX_XX (Authrntication error occurred). 2nd Camera goes trough wifi but Unable to Connect to Camera. Please check WiFi pw & nw name. We fail to pair MAC ID

Asked 6 years ago by Greg.

• A:Answer Hello Greg, Thank you for reaching out to us with your question. We are sorry to inform you that we are unable to confirm the issues you are having based on the information provided. We ask that you please call in and speak with our support team for further assistance. https://support.swann.com/en_us/contact-us-r1GsXncm7 Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 6 years ago by Swann

  
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Q: QuestionName of app to sign in on for phone

Asked 6 years ago by Jay.

• A:Answer The cameras are compatible with the Safe by Swann app.

  Answered 6 years ago by Swann

  
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Q: Questionwhat do I hook these cameras up to and can i view them on my phone and can i hear sound

Asked 6 years ago by dar.

• A:Answer This model can be remotely accessed and does have audio.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionHow are these mounted? Can you use magnets and can they be pivoted for specific areas. How long do the batteries last?

Asked 6 years ago by Anonymous.

This question was asked about the related product: Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera (2-Pack)

• A:Answer The base mounts with screws. The camera is held on to the base by a magnet. It works really well, and you can just pull the camera off the base, and take it in and the house and charge it. Depending on what setting you set for the motion, will depend on how long the battery charge will last. I think I have mine set on High, and the battery usually last about five days.

  Answered 6 years ago by SpikeVerified Purchase

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Q: QuestionSays I'm connected to the Wi-Fi but I don't get internet

Asked 6 years ago by Mike.

This question was asked about the related product: Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera (2-Pack)

• A:Answer You must have high speed internet in your home.

  Answered 6 years ago by SpikeVerified Purchase

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Q: QuestionWill it work with my cell phone when I’m away ?

Asked 6 years ago by Anonymous.

This question was asked about the related product: Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera (2-Pack)

• A:Answer Yes, as long as you have high speed Internet in your home.

  Answered 6 years ago by SpikeVerified Purchase

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Q: QuestionDo I need a security service or can I just install this on my own and watch my house from my phone? I am looking for something to add to my existing security system, I just want to view my doorways and keep them checked all day and night by phone app

Asked 7 years ago by Mimi72.

• A:Answer No, a current security service or system is not required. This is a standalone camera that will function on its own.

  Answered 6 years ago by Swann

  
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Q: QuestionDo these work with the Iris by Lowe’s system?

Asked 7 years ago by Barbara.

This question was asked about the related product: Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera (2-Pack)

• A:Answer No, the cmaeras are not compatible with the Iris unit.

  Answered 7 years ago by Swann

  
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Q: QuestionCan you replace the batteries? If so, how easily. Thanks

Asked 7 years ago by Anonymous.

This question was asked about the related product: Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera (2-Pack)

• A:Answer No, the batteries are not replaceable.

  Answered 7 years ago by Swann

  
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Q: QuestionDo u charge the cameras. Do they with wire too charge them

Asked 7 years ago by Hotrod.

This question was asked about the related product: Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera (2-Pack)

• A:Answer Yes, two charging cables are included.

  Answered 7 years ago by CommunityAnswer

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