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I've used price match once for an online purchase. I used their chat feature to talk with a representative, and they walked me through the process. Essentially, you give them the information for the match, and they take care of the details for the purchase. I can't remember all the steps, but that is because it was very easy to do (I think you can do it over the phone as well). I put the item in my cart, but I didn't purchase it till they matched the price.
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