Questions & Answers

Q: QuestionIs the plastic piece in the front of the tv under the TCL brand name, suppose to stay on the tv or do I need to take it off?

Asked 6 years ago by Ellie.

• A:Answer That is part of the TCL Roku TV, and should stay attached. Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionWhat is the width of the stand legs? The TV width is 28.9, wondering about the width from stand leg to stand leg. I need to set this TV on a shelf that is 20 inches wide.

Asked 6 years ago by Mabe.

• A:Answer The spacing between the feet for this TV is 21.7 inches.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionDo you need a Roku stick to activate the Roku feature and is youtubetv an option on this Tv?

Asked 6 years ago by Roku.

• A:Answer Roku is built into the TV. You do not need a separate stick. I don't use YouTubeTV, but if you can download the app on any Roku, you could do so on this TV as well.

  Answered 6 years ago by EquipmentGuyVerified Purchase

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Q: QuestionOn the first screen, what do I click on to get local channels?

Asked 6 years ago by MLDE.

• A:Answer On the TCL Roku TV home screen you would want to select Antenna TV to access local channels. Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionHow do I connect to my wireless router? Is it possible to access my basic cable without using an HDMI since both are wireless? SuZQ

Asked 6 years ago by WiFi.

• A:Answer When you first turn in out it takes you through the steps to set the TV up which includes setting up the TV to your WiFi. It is under Connections on the menu as well.

  Answered 6 years ago by MikechicagoVerified Purchase

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Q: QuestionI do not have cable but use rabbit ears antenna on all my tv's. Do I need to have cable to be able to see local channels on this TV? and is there an output jack to install rabbit ears antenna in the back of tv?

Asked 6 years ago by moonie.

• A:Answer Absolutely! This TCL Roku TV has a coaxial input located on that back of the TV the you can connect an antenna to in order to receive over-the-air channels. Hope this helps! Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionDoes this tv work with Alexa?

Asked 6 years ago by Scoobydoo.

• A:Answer Absolutely! All of our TCL Roku TVs are now compatible with Alexa. You can visit https://support.tclusa.com/using-amazon-alexa-to-control-your-tcl-roku-tv for more information. Hope this helps! Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionDoes this TV have a sleep timer?

Asked 6 years ago by Sheila.

• A:Answer Absolutely! There is not a physical button for it, but there is an option for it. Simply press the asterisk (*) button on your TCL Roku TV remote while watching content, highlight the sleep time option, and choose how long you want to set it for (30minutes-3hours). Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionDoes this TV work well with dark colors? Does it have a hard time tracking dark colors.

Asked 6 years ago by Mtz.

• A:Answer I haven’t had any trouble with dark colors on this tv. In fact, I watched the dark episode of Game of Thrones the other day and could see everything.

  Answered 6 years ago by BlueGiraffeVerified Purchase

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Q: QuestionCan I stream my direct TV on this television? I don't have the traditional direct TV with a box.

Asked 6 years ago by Newowner81.

• A:Answer Absolutely! The DirecTV NOW streaming channel is one of the thousands of streaming channels offered through the Roku Channel Store. In fact of the top 25 streaming channels, TCL Roku TVs offer all 25! You can also visit www.roku.com/whats-on to see other streaming channels Roku offers. Hope this helps! Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionIs the Spectrum TV APP available on this

Asked 6 years ago by TK.

• A:Answer Absolutely! The Spectrum TV streaming channel is one of the thousands of streaming channels offered through the Roku Channel Store. In fact of the top 25 streaming channels, TCL Roku TVs offer all 25! You can also visit www.roku.com/whats-on to see other streaming channels Roku offers. Hope this helps! Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionPlease explain how you would use the headphone jack with this tv. Since it is not Bluetooth enabled, what headphone would I need to order?

Asked 6 years ago by dkd1ms.

• A:Answer You can download the free Roku app on your smart phone or tablet to use voice search, voice control, and experience private listening. To enjoy private listening you simply click private listening in the app, and attach headphones to your smart phone or tablet. Or you can use the 3.5 mm headphone jack in the back of the TV to connect standard headphones/Bluetooth headphones with a transmitter. Hope this helps. Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionI am using cable for input. It is saying no signal. I reconnected a vizio smart tv & it has a signal. What needs to be done to my new one?

Asked 4 years ago by Tom.

Q: QuestionCan I mount this with a VESA mount? If so, which size?

Asked 5 years ago by Ricky.

Q: QuestionHow do I change my TCL 32 inch Roku TV from 4:80 I to 7:20 I

Asked 5 years ago by Tara.

• A:Answer In menu Choose aspect ratio. You have three choices 480 - 720 and automatic

  Answered 5 years ago by centralVirginiaJoe

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Q: QuestionWhat if the rest of the tv’s in my household don’t have roku, will I have to pay extra for it or does it come with my tv purchase?

Asked 6 years ago by briauna05.

• A:Answer it comes with your tv. Its a free account. I dont believe you can add it to your other tvs unless they are roku or you can buy a roku stick for them.

  Answered 5 years ago by fabsVerified Purchase

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Q: QuestionThere are two remotes that came with the TCL HD 720 P 32 inch smart TV one remote is a TCL Roku TV, and the other remote is more square and flat and says Roku TV on it what are the difference between the two

Asked 6 years ago by Dude.

• A:Answer This TCL Roku TV comes with one standard IR TCL Roku remote. Additionally, you can download the free Roku mobile app on your Smartphone or tablet to use as a remote. Through the Roku mobile app, you gain access to power toggle, volume toggle, private listening, voice search, and more. Hope this helps! Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionWhat is the contrast ratio of this TV?

Asked 6 years ago by Central1.

• A:Answer Although we do not have exact numbers, as we have not done measurements with our TVs. However, we can say that most customers report a good experience with the contract ratio. Hope this helps! Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionWhat do I need in order for the tv to be on and working and how would I set up and Xbox to this tv?

Asked 6 years ago by Jaden.

• A:Answer This TCL Roku TV comes with two feet with screws to secure them, a power cord, a TCL Roku remote with batteries, and a quick start guide. In order to use the smart features of this TCL Roku TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at start up. For your Xbox, you would simply connect it to one of the available inputs and then select the input from the Home screen. Hope this helps! Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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