Questions & Answers

Q: QuestionDoes the tv have Bluetooth capabilities?

Asked 2 years ago by Worried.

• A:Answer Currently, our Roku based TVs do not support Bluetooth. If you are trying to connect a sound bar or speakers you can use the Optical port, or the HDMI ARC port. For Headphones, there is a Headphone jack on the back of the TV, or you can download the Free Roku app for private listening. Hope this helps! Thank you, TCL Customer Support

  Answered 2 years ago by TCLExpert

  
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Q: QuestionDoes ths tv have access to utube?

Asked 2 years ago by Anonymous.

• A:Answer Yes, if you connect to your internet.

  Answered 2 years ago by user93274109

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Q: QuestionHow long is the power cord and can a longer one be purchased??

Asked 2 years ago by Jaki.

• A:Answer The power cord is approximately 58 inches long. It is not recommended to replace the provided power cord with a third party one. Hope this helps! Thank you, TCL Customer Support

  Answered 2 years ago by TCLExpert

  
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Q: QuestionIs this tv compatible with Apple TV and Sonos sound bar?

Asked 2 years ago by BritsintheUS.

• A:Answer This TCL TV features various inputs that can be used to connect external devices like an Apple TV. Additionally, this TV TV is compatible with most soundbars and headphones and can be connected via HDMI ARC, Optical, or the 3.5mm headphone jack. Hope this helps! Thank you, TCL Customer Support

  Answered 2 years ago by TCLExpert

  
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Q: QuestionWHAT IS FACTORY WARRANTY

Asked 2 years ago by DWB.

• A:Answer One year+90 days.

  Answered 2 years ago by BobbyG

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Q: QuestionDoes this tv have av inputs?

Asked 2 years ago by Docaz.

• A:Answer The composite connection for this TCL TV is a single input located on the back of the TV near the other inputs. You would need to use an adapter to connect the traditional red/white/yellow cables you are used to seeing. The adapter would need to be purchased separately. Hope this helps! Thank you, TCL Customer Support

  Answered 2 years ago by TCLExpert

  
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Q: QuestionHow can the on light be blacked out when the tv is off?

Asked 3 years ago by Sleepless.

• A:Answer The Standby LED can be turned off by going to Home>Settings>System>Power>Standby LED>Off. Hope this helps! Thank you, TCL Customer Support

  Answered 2 years ago by TCLExpert

  
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Q: QuestionIf I buy this tv can I hang it vertical

Asked 3 years ago by Cesar.

• A:Answer This TCL TV is designed to display in landscape orientation. It does not feature settings to rotate the display image. Hope this helps! Thank you, TCL Customer Support

  Answered 3 years ago by TCLExpert

  
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Q: QuestionDoes this TCL have the option to pause live TV using a flash drive?

Asked 3 years ago by MattA.

• A:Answer Si

  Answered 2 years ago by AnyolinaGVerified Purchase

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Q: QuestionIs there a "Cinema" setting to eliminate the "Soap Opera Effect" when watching movies and television shows?

Asked 3 years ago by Clem.

• A:Answer There are various options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps! Thank you, TCL Customer Support

  Answered 3 years ago by TCLExpert

  
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Q: QuestionWhat is the weight of the 55in series 4 tv

Asked 3 years ago by Jef.

• A:Answer Without the feet attached, this TV weighs approximately 22 lbs. Hope this helps! Thank you, TCL Customer Support

  Answered 3 years ago by TCLExpert

  
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Q: QuestionPurchased this Tv yesterday. 55 inch. My Home Screen looks nothing like what is shown here. It also does not have or will not let me download the Roku app. This is TLC is being marketed as a Roku Tv! My Home Screen is Google.

Asked 3 years ago by Cindy.

• A:Answer Buy your own streamer (Roku) and attach thru hdmi . It will get better updates than the TV. Stay away from connecting the TV to your Wifi.

  Answered 2 years ago by howieg

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Q: QuestionMy Vizio wont left me download the Philo app. Does TCL have that possibility?

Asked 3 years ago by Streaming.

• A:Answer Yes there is an option where you can search and download any app you want

  Answered 2 years ago by AzamatMVerified Purchase

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Q: Questiondoes it have wi-fi ?

Asked 3 years ago by Anonymous.

• A:Answer I am using a third party wifi from Spectrum and it works great for access to the Roku features.

  Answered 3 years ago by SteveJVerified Purchase

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Q: QuestionWill All best buy location take back 55" tvs for recycling?

Asked 3 years ago by TVwatcher62.

• A:Answer For inquiries concerning recycling at a Best Buy location, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps! Thank you, TCL Customer Support

  Answered 3 years ago by TCLExpert

  
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Q: QuestionDoes this TV have 3.5 mm headphone jack?

Asked 3 years ago by Anonymous.

• A:Answer This TV does indeed feature a 3.5mm headphone jack. Hope this helps! Thank you, TCL Customer Support

  Answered 3 years ago by TCLExpert

  
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Q: Questionwill tv connect to Apple Airplay

Asked 3 years ago by vick.

• A:Answer Yes. I have 2 Roku native TV’s (this TCL and a Westinghouse) and love the Apple integration. Screen mirroring works, too. They’ll automagically show up on your airplay screen as long as they’re on the same network. If you want to use Siri and HomeKit to power it on and off, their are settings in the menu to enable that as well (including setting the fast start to “enabled”)

  Answered 3 years ago by MikeVerified Purchase

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Q: QuestionCan you disable hdr on this model? My r615 can be disabled but my r635 cannot be disabled. I'm not a fan I think it's too dark. Thanks!

Asked 3 years ago by Johhny.

• A:Answer This TCL Roku TV does not currently feature settings to disable HDR. Hope this helps! Thank you, TCL Customer Support

  Answered 3 years ago by TCLExpert

  
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Q: QuestionHow many watts does this model use

Asked 3 years ago by DD.