“Why whe I try to stream a ppv 4k movie does it say hdmi port does not support 4k”

1-3 of 3 Answers

• You are streaming from a device using a cable that does not support 4k data rates.

  Answered by Brucecass 6 years ago

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Go to your settings. If you can't figure it out, just YouTube it.

  Answered by Pokey 6 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• If you are trying to stream from an external device, please make sure that the HDMI port is set to 2.0. In order to do this, you would go to Home>Settings>TV Inputs>HDMI(port being used)>HDMI mode>HDMI 2.0. Hope this helps! Thank you, TCL Customer Support

  Answered by TCLExpert 6 years ago

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.