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This is unfortunately a common issue. Go to TCL and on their community pages you will find a protocol for possibly stopping this; however it is not a guaranteed fix as it did not work with our set. TCL is coming out to our home to replace a part that is supposedly going to fix the issue.
Sorry, there was a problem. Please try again later.This is rather odd. In order for us to better help you, it would be best for you to reach out to us at [email protected]. Please include your contact information and a description of what is happening. Thank you, TCL Customer Support
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