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Because your tv just doesn’t support the hdmi cable
Sorry, there was a problem. Please try again later.You would first want to make sure that your HDMI port is set to 2.0. To do this you would go to Home>Settings>TV inputs>Select the HDMI that your Xbox is plugged into>HDMI mode>2.0. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Hope this helps! Thank you, TCL Customer Support
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