“I bought this TV in last October. Few days back I noticed some TV apps in Roku interface went blank e.g Netflix, HBO. I checked internet connection and upgrade the software but it still the same. I cannot open those TV app in TCL TV. Any suggestion please”

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• Unplug your tv for one minute and allow it to reboot.

  Answered by Jeff 6 years ago

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• You can first try uninstalling the streaming channel and then reinstalling it. To do this you can highlight the streaming channel on the home screen and press the asterisk (*) button on your remote, then scroll down to 'Remove channel'. You would then need to go to Home>Streaming Channels>Search Channels>Type in the streaming channel you are looking for. You would then select the streaming channel and select 'Add channel'. If this is still not working, you can reach out to us at [email protected] for further assistance. Thank you, TCL Customer Support

  Answered by TCLExpert 6 years ago

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