A:AnswerAll of our TVs and packing are designed to withstand the rigors of shipping and delivery. However, it is not recommended to transport the TV sideways or tilted as it may cause damage to the TV. Hope this helps! Thank you, TCL Customer Support
A:AnswerWe dont have any light on...no matter if tv is on or off. So not sure what she has going on...she might want to call Best Buy tech support if its still under 6 months old.
A:AnswerYou are right, loading issues may be due to your WI-FI. I recommend calling TCL and ask for some help, from a live person. They are very helpful.
A:AnswerIn order to use the smart features, you would need to connect the TV to the Internet and connect it to a Google account. Hope this helps! Thank you, TCL Customer Support
A:AnswerThe main difference is that the 65QM6K Pro features a more advanced Crystglow HVA panel with an anti-reflective matte coating, which significantly reduces glare and improves viewing in bright rooms. Hope this helps! Thank you, TCL Customer Support
A:AnswerI was told China, however, everything I have read, it is assembled in Mexico. The parts may be from China and South Korea. I believe the screen is made by LG, like most TV screens.
A:AnswerYes, make sure you have a mount that is rated for the weight of the TV (it weights 37.4lbs without the stand).
It has 300mm x 300mm VESA holes to screw to the mounting.
Also make sure your mount is screwed into studs in the wall and do not rely on anchors to hold the mount.
A:AnswerYou can get either. I think the glossy screen has a better picture, however, the slight light reflection or other room images maybe a problem, depends on where you set up the TV.
