Questions & Answers

Q: QuestionWhat is the peak brightness level of this TCL TV?

• A:Answer This TCL TV boasts an HDR 3000 nits peak brightness, ensuring a vibrant and clear picture even in brightly lit rooms.

Q: QuestionDoes this TV include any audio features for an enhanced sound experience?

• A:Answer Yes, this TV features Audio by Bang & Olufsen, as well as Dolby Atmos and DTS Virtual:X for an immersive spatial sound experience.

Q: QuestionWhat is the native refresh rate of this TV?

• A:Answer The TCL TV has a native refresh rate of 144Hz, ensuring crystal-clear motion for fast-paced content.

Q: QuestionCan I connect my headphones to this TV wirelessly?

• A:Answer Yes, you can connect your Bluetooth headphones to the TV for a private listening experience.

Q: QuestionWhat kind of smart features does this TV offer?

• A:Answer This TV comes with Google TV Smart OS, which allows you to discover new movies and shows from your subscriptions and provides personalized recommendations based on your viewing history.

Q: QuestionWhat type of resolution does this TCL TV have?

• A:Answer This TCL TV has a 4K Ultra HD resolution, which is four times the resolution of a 1080p HDTV.

Q: QuestionDoes the TV has always on or max sleep settings with the current options

Asked 11 months ago by Mike.

• A:Answer This TCL TV features a sleep timer that can be turned on/off in the settings menu. Hope this helps! Thank you, TCL Customer Support

  Answered 11 months ago by TCLExpert

  
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Q: QuestionWhat is the distance from the bottom wall mount bolt hole to the bottom of the Tv on the 85” model? Trying to have my wall mount installed before delivery.

Asked 1 month ago by Tracer1171.

• A:Answer For 85QM7K unit, it is approximately 150 mm or 5.90551181 inches. This TCL TV is compatible with most wall mounts that support a 600mm x 400mm VESA mounting pattern. Hope this helps! Thank you, TCL Customer Support

  Answered 1 month ago by TCLExpert

  
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Q: QuestionDoes this TV have a Roku platform?

Asked 1 month ago by Anonymous.

• A:Answer This TCL TV features a Google TV operating system with access to 5,000+ apps with over 500,000 TV shows and movies available through the App Store. This TV also features various inputs that can be used to connect external devices like a Roku Stick. Hope this helps! Thank you, TCL Customer Support

  Answered 1 month ago by TCLExpert

  
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Q: QuestionHow long is the power cord?

Asked 3 months ago by ChrisXena.

• A:Answer The power cord is approximately 58 inches. Hope this helps! Thank you, TCL Customer Support

  Answered 3 months ago by TCLExpert

  
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Q: QuestionIs this a ROkU Tv and can I download optimum app on it . It’s my cable company name optimum?

Asked 3 months ago by Ivan.

• A:Answer This TCL TV features a Google TV operating system with access to 5,000+ apps with over 500,000 TV shows and movies available through the App Store. The Optimum app is not currently available on this TV. Hope this helps! Thank you, TCL Customer Support

  Answered 3 months ago by TCLExpert

  
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Q: QuestionCan I connect my Apple TV box to it ?

Asked 3 months ago by Ivan.

• A:Answer This TCL TV features various inputs that can be used to connect external devices like an Apple TV. Hope this helps! Thank you, TCL Customer Support

  Answered 3 months ago by TCLExpert

  
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Q: QuestionDoes this tv have an optical port for sound bar connection.

Asked 5 months ago by Anonymous.

• A:Answer Yes and we are using now

  Answered 5 months ago by MichelleSVerified Purchase

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Q: QuestionHi, Can I use this TV in my office as a vertical monitor for our creative teams marketing display. I want to mount two or these TVs in my marketing department and have their work run on a a constant loop during working hours. Is this difficult?

Asked 6 months ago by anthony.

• A:Answer This TCL TV is designed and engineered to be used in a landscape orientation. Additionally, there are no settings to rotate the display image. Hope this helps! Thank you, TCL Customer Support

  Answered 6 months ago by TCLExpert

  
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Q: Questioncan I install a Philip hue sync app

Asked 8 months ago by Anonymous.

• A:Answer The Philip Hue Sync App is not available in the app store on the TV. Hope this helps! Thank you, TCL Customer Support

  Answered 8 months ago by TCLExpert

  
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Q: QuestionI recently bought some Moto Media theater couches and was wondering if the QM7K series tv have Bluetooth capability to connect to these seats. So, wondering if the tv will show the Moto Media couch Bluetooth in the setup so I can connect to it.

Asked 8 months ago by Anonymous.

• A:Answer Our TCL TVs featuring Google TV support Bluetooth and can be paired with compatible audio devices that also support and pair via Bluetooth. Hope this helps! Thank you, TCL Customer Support

  Answered 8 months ago by TCLExpert

  
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Q: QuestionDoes this tv come with youtubetv app pre-loaded?

Asked 8 months ago by Rick.

• A:Answer The YouTubeTV app should be available to download on this TV. Hope this helps! Thank you, TCL Customer Support

  Answered 8 months ago by TCLExpert

  
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Q: QuestionI've purchased the 85 qm7k and I'm very satisfied however when I go to look for a software update I only get version 2.01 available but I thought 2.08 was available how come it is not showing isn't available download for me?

Asked 11 months ago by RichardL.

• A:Answer In order for us to better assist, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Thank you, TCL Customer Support

  Answered 11 months ago by TCLExpert

  
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Q: QuestionIs the screen semi-matte like the QM6K tv? Also, it seems it's more of an unconventional mount situation, does a wall mount come with the tv?

Asked 1 year ago by JDG.

• A:Answer This TV has a semi-matte display. It is compatible with most wall mounts that support a 600mm x 400mm VESA mounting pattern. Hope this helps! Thank you, TCL Customer Support

  Answered 1 year ago by TCLExpert

  
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