Questions & Answers

Q: QuestionDoes the Tile Mate work with voice assistants?

• A:Answer Yes, Tile Mate is compatible with Amazon Alexa, Google Assistant, and Siri.

Q: QuestionWhat is the maximum Bluetooth range of this Tile Mate?

• A:Answer The Tile Mate (2022) has a Bluetooth range of up to 250 feet.

Q: QuestionHow long does the battery last on the Tile Mate?

• A:Answer The Tile Mate (2022) has a non-replaceable battery that lasts for up to 3 years.

Q: QuestionWhat can I do if I lose my phone?

• A:Answer If you lose your phone, you can double press the button on your Tile Mate to make your phone ring, even if it's on silent.

Q: QuestionCan I use the Tile Mate with my smartphone?

• A:Answer Yes, the Tile Mate is compatible with both Android and iOS devices through the free Tile app.

Q: Questionwhat is the difference between the tile mate and the tile pro?

Asked 3 years ago by benita.

• A:Answer 'm glad you asked! Aside from the differences in their form factor, the Tile Pro 2022 boasts a Bluetooth range of up to 400 ft while the Tile Mate 2022 has a range of up to 250 ft. The Tile Pro also has a louder volume compared to the Tile Mate 2022, not to mention a replaceable battery as well. The Tile Mate 2022 does not have a replaceable battery, however it now boasts a battery guaranteed to last up to 3 years. For more information, visit: https://tileteam.zendesk.com/hc/en-us/articles/229572348

  Answered 3 years ago by Tile

  
  Helpful (9)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionSince the battery is not replaceable can the unit be turned off? What's the battery life?

Asked 3 years ago by Arby.

• A:Answer I bought a tile that has a 3 year battery inside of it.

  Answered 2 years ago by DonnelleGVerified Purchase

  • 
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat are the Tile dimensions? I want to attach it to my grandkid's phone, so when they lose it in the house, and it's turned off or out of batteries, we can still find it. The last phone was lost for 3 months - in the house.

Asked 2 years ago by MrsVinylRock.

• A:Answer Thanks for asking! The Tile Mate (2022) dimensions are 37.8mm x 37.8mm x 7.1mm. It also weighs about 8 grams. If you are looking for something a bit smaller we also recommend the Tile Sticker (2022).

  Answered 2 years ago by Tile

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs the volume adjustable? I want to use on my near deaf dog when he goes out to with me on the property. He's never more than 100 ft away, but hard to spot, especially if behind something. I don't want to startle him with a loud sound from his collar.

Asked 3 years ago by DiWi.

• A:Answer Thanks for asking! We definitely understand how an unfamiliar sound may startle your pet. The Tile Mate (2022) has two volume settings, "Mute" and "Loud." For additional information about our Tile models and their specifications, please visit https://tileteam.zendesk.com/hc/en-us/articles/229572348-Tile-Models. Happy to help!

  Answered 3 years ago by Tile

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWill this work with a Google Pixel 6 phone?

Asked 1 year ago by Anonymous.

• A:Answer They are Bluetooth so they work on just about any phone I have used tile on several different android phones and on an iPhone 8 and iPhone 16. They work great

  Answered 8 months ago by WilliamSVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI purchased this 2022 model in 2023 and I understand the battery lasts up to 3 years. Is that 3 years from the 2022 model year (2025) or 3 years from purchase (2026)? Thanks

Asked 1 year ago by G.

Q: QuestionCan use this on vehicles?

Asked 1 year ago by He.

• A:Answer Yes

  Answered 1 year ago by reidcoVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo you pay a monthly fee

Asked 2 years ago by Anonymous.

• A:Answer I do not.

  Answered 2 years ago by DonnelleGVerified Purchase

  • 
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionWork on motorola phones?

Asked 2 years ago by Lee.

• A:Answer Yes. They work with Bluetooth which every phone has. I used the app to track both the tiles and my kids budget phones and when I switched to an iPhone it works on that too.

  Answered 8 months ago by WilliamSVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I put a Tile Mate or a Tile Pro in my checked luggage when I travel? Would I be able to track the bag with my Smart Phone?

Asked 2 years ago by MJAtlanta.

• A:Answer Yes. We tracked our luggage to Ireland and back.

  Answered 2 years ago by PatS

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questionwill this work with a android phone

Asked 3 years ago by Anonymous.

• A:Answer Yes. I have a Samsung s21 and it works just fine with my phone.

  Answered 2 years ago by DonnelleGVerified Purchase

  • 
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionHow many people I can share if I'm using Free subscription?

Asked 3 years ago by Kimseng95.

• A:Answer Great question. You can share your Tile Mate (2022) with one other email address. You can also subscribe to Tile Premium or Premium Protect to share your Tile with unlimited people. For more information about sharing a Tile, please visit our help article, here (https://tileteam.zendesk.com/hc/en-us/articles/205332837-Sharing-a-Tile).

  Answered 3 years ago by Tile

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionfrom how far away can I track this! Can it be put in a car and track where the car is going?

Asked 3 years ago by DMMocce.

• A:Answer I have a car 1200 mikes away and I know where it is. I know when my kids take it! Lol :)

  Answered 2 years ago by CherylannGVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)