Questions & Answers

Q: QuestionDoes the Tineco GO PET have a feature to help find hidden dust?

• A:Answer Yes, the GO PET features LED headlights on the brush head to illuminate and reveal hidden dust and debris for more effective cleaning.

Q: QuestionCan I use the Tineco GO PET on both carpets and hard floors?

• A:Answer Yes, the Tineco GO PET is designed for multi-surface use and effectively cleans both carpets and hard floors.

Q: QuestionHow does the iLoop Sense Technology improve cleaning efficiency?

• A:Answer The iLoop Sense Technology automatically adjusts suction power and brush speed based on the detected mess, optimizing battery life for up to 60 minutes of cleaning.

Q: QuestionWhat is the maximum runtime of the Tineco GO PET cordless stick vacuum?

• A:Answer The Tineco GO PET offers up to 60 minutes of continuous runtime on a single charge.

Q: QuestionWhat is the dustbin capacity of the Tineco GO PET?

• A:Answer The GO PET has an XL dustbin with a capacity of 0.26 gallons, allowing for extended cleaning sessions without frequent emptying.

Q: QuestionWhat is the benefit of the multi-cyclone airflow system in this vacuum?

• A:Answer The upgraded multi-cyclone airflow system maintains strong suction for longer periods compared to single cyclone models, ensuring consistent performance on various surfaces.

Q: QuestionCan this be charged without the wall mount?

Asked 8 months ago by Suzie.

• A:Answer Dear customer, the machine can be charged without the wall mount, and you can charge the machine directly with the adapter.

  Answered 8 months ago by Tineco team

  
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Q: QuestionHow long should I charge the battery? I want to make sure that I don't damage the battery in any way by keeping it plugged in for too long. Is there any benefit to not charging it fully?

Asked 10 months ago by Alexis.

• A:Answer Dear customer，The charging time of this machine is 4-5 hours. It is recommended that you unplug the charger every time you fully charge the machine. If the machine is not fully charged, the suction and power of the machine may be reduced, but it will not affect normal use.

  Answered 10 months ago by Tineco Support

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Q: QuestionIs there an ideal percentage to charge the battery at? For example, if a full battery charge lasts for forty minutes, should I charge it after vacuuming for twenty minutes? How low can I let the battery get before it's bad for it?

Asked 11 months ago by Alexis.

• A:Answer Dear customers, our machine has no strict requirements on the timing of charging. You can charge it at any time that is convenient for you without damaging the battery.

  Answered 11 months ago by Tineco Support

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Q: QuestionCan the wall mount be put up in a way without screwing holes into the wall?

Asked 2 months ago by RandyJanesen.

• A:Answer Thank you for contacting us. This model need to use the screws provided by Tineco to affix the dock to the wall. Please feel free to let us know if you have any questions! We're always happy to serve you. Have a nice day.

  Answered 2 months ago by Tineco Support

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Q: QuestionWhat accessories go with this?

Asked 4 months ago by Swede3.

• A:Answer Thanks for contacting Tineco. All parts needed for the machine to run are included. Such as filter, carpet brush, etc. Should you have any other inquiries, please feel free to contact us.

  Answered 4 months ago by Tineco team

  
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Q: QuestionI have limited storage space. Does the battery detacche for charging or does the entire vacuum have to plugged in to the outlet?

Asked 5 months ago by FranciscoS.

• A:Answer Thanks for contacting Tineco. The battery can be charged separately.

  Answered 5 months ago by Tineco Support

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Q: QuestionIs it possible to turn on and off the "iLoop Sense Technology?"

Asked 5 months ago by Technology.

• A:Answer Thanks for contacting us To turn on iLoop Sense technology: Press the "iLoop Sense" button on the vacuum cleaner, and the indicator light will light up, indicating that the feature is enabled. The vacuum cleaner will begin to intelligently identify the floor type and automatically adjust the suction power. To turn off iLoop Sense technology: Press the "iLoop Sense" button on the vacuum cleaner again, and the indicator light will go out, indicating that the feature is turned off. The vacuum cleaner will return to normal mode, and the suction power will remain unchanged and will not automatically adjust according to the floor type. It should be noted that after turning off iLoop Sense technology, the suction power of the vacuum cleaner will remain at a fixed level and will not automatically adjust according to the floor type. If you want the vacuum cleaner to automatically adjust the suction power according to the floor type, it is recommended to keep iLoop Sense technology turned on. I hope this information is helpful to you. If you have any other questions, please feel free to contact us.

  Answered 5 months ago by Tineco team

  
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Q: QuestionWhere to I find replacement filters?

Asked 8 months ago by John.

• A:Answer Dear customers, we sell filters on our official website. If it is shown as sold out or you cannot find the relevant link, you can contact our official after-sales service to send you the corresponding link.

  Answered 8 months ago by Tineco team

  
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Q: QuestionHow loud does it get?

Asked 1 year ago by King94.

• A:Answer Thank you for your question about the Tineco GO Pet Cordless Stick Vacuum. This vacuum operates at a noise level ranging from 74 to 86 dB, depending on the power setting. If you need more information or assistance, please contact us via email at [email protected], chat through our website, or call 1-855-292-8864 (Mon-Fri, 8 AM - 8 PM CST). Thank you for being a valued Tineco customer.

  Answered 1 year ago by Tineco team

  
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Q: Questionwhat attachments are included ?

Asked 1 year ago by Denny.

• A:Answer Thank you for your question about the Tineco GO Pet Cordless Smart Stick Vacuum. This vacuum includes several attachments: a 2-in-1 dusting brush, crevice tool, and a wall mount. For further details or assistance, please contact us via email at [email protected], chat through our website, or call 1-855-292-8864 (Mon-Fri, 8 AM - 8 PM CST). Thank you for being a valued Tineco customer.

  Answered 1 year ago by Tineco Support

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