Questions & Answers

Q: QuestionHow long does it take to charge the battery on this vacuum?

• A:Answer The battery takes 180 minutes to fully charge.

Q: QuestionDoes the Tineco Pure One X Dual vacuum have a light?

• A:Answer Yes, the Multi-Tasker Brush features 5 LED lights to help you see in dimly lit areas.

Q: QuestionWhat is the maximum runtime of this stick vacuum?

• A:Answer This stick vacuum offers up to 45 minutes of runtime.

Q: QuestionCan I use this vacuum on both carpets and hard floors?

• A:Answer Yes, this vacuum comes with two brushes to optimize cleaning on all floor types.

Q: QuestionDoes the TineCo Pure One X vac come with one battery or 2 ?

Asked 2 years ago by Mike.

• A:Answer 1 only

  Answered 2 years ago by MuhmmadDVerified Purchase

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Q: QuestionIs the battery replaceable when it runs its lifetime?

Asked 1 year ago by Tineco.

• A:Answer Battery pack is not replaceable for model Pure One X. The whole main body needs to be replaced if the battery life gets shorter than spec.

  Answered 1 year ago by Tineco Support

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Q: QuestionI have a ruggable rug, which is extremely thin. I can't use my dyson on it, cause it's just too much suction. Will this vacuum work on my rug?

Asked 1 year ago by Carolyn.

• A:Answer Yes

  Answered 1 year ago by OpalGVerified Purchase

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Q: QuestionPurchased this May & will not hold a charge past five minutes. I also purchased on for my office that works great. Not a happy camper!

Asked 11 months ago by Frustrated.

• A:Answer Dear customer，If you have any questions about your machine, you can contact our after-sales team. You can call or email us to help you solve the problem. Our after-sales team will do their best to help you.

  Answered 11 months ago by Tineco Support

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Q: QuestionI use this as a hand vac for my stairs. The swivel head is so loose that it makes it difficult to push in just a straight line. Is there a way to lock the head to remove the ability to swivel?

Asked 1 year ago by Corona.

• A:Answer Thank you for your question about the Pure One X Dual. We understand how a loose swivel head can be frustrating. Unfortunately, the swivel feature cannot be locked as it is designed for maneuverability. However, you may try adjusting your grip to help control the movement. For further assistance, please contact us at [email protected], chat through our website, or call 1-855-292-8864 (Mon-Fri, 8 AM - 8 PM CST). Thank you for being a valued Tineco customer.

  Answered 1 year ago by Tineco Support

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Q: QuestionCan the filter be rinsed with water?

Asked 1 year ago by filter.

• A:Answer Yes

  Answered 1 year ago by NigabyGVerified Purchase

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Q: QuestionIs it quieter than a run of the mill vacuum? Our toddler is noise sensitive and we’re hoping to find a quieter option.

Asked 1 year ago by Mum.

• A:Answer All I know is that it's quieter than any vacuum I've used before that can clean this well. I honestly felt like I got taken the first time I turned it on-no way can something this quiet pick up as much dog hair and dirt as I need it to. But it does, and quietly!

  Answered 1 year ago by EthanS

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Q: QuestionCan i change the suction speed with a button? Is it all thru app?

Asked 1 year ago by ReadyJ.

• A:Answer Yes just press the big button to have more suction power.

  Answered 1 year ago by jimballz15Verified Purchase

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Q: QuestionHow long is batter charge for?

Asked 1 year ago by Anonymous.

• A:Answer An hour

  Answered 1 year ago by NigabyGVerified Purchase

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Q: QuestionCan you turn off the brush roller for woven carpets?

Asked 1 year ago by Anonymous.

• A:Answer Nope. If you can, they're keeping it a secret!

  Answered 1 year ago by EvanUVerified Purchase

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Q: QuestionHow difficult is it to install the charging dock on the wall? I’m not very handy and I don’t see any instructions.

Asked 2 years ago by Rett.

• A:Answer It’s super easy and it does come with instructions.

  Answered 1 year ago by KaylaPVerified Purchase

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Q: QuestionCan you purchase a second battery?

Asked 2 years ago by Anonymous.

• A:Answer Its battery is non removable so option to buy 2nd one is not there.

  Answered 1 year ago by NeerajAggarwalVerified Purchase

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Q: QuestionDoes the vacuum stand alone for storage? ?

Asked 2 years ago by Cbw.

• A:Answer It doesn’t stand on its own but it does come with a charging wall mount.

  Answered 1 year ago by KaylaPVerified Purchase

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Q: QuestionDoes the vaccum length adjust?

Asked 2 years ago by Sun.

• A:Answer No.

  Answered 1 year ago by KaylaPVerified Purchase

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Q: QuestionIs this good for shag carpets?

Asked 2 years ago by VaccumHunter.

• A:Answer works on my 12x15 shag rug, I just have to slow my pace a bit. I also mostly pull the vacuum back toward myself as opposed to pushing. Not that you cannot push but for me it works best when pulling back.

  Answered 2 years ago by FivestarVerified Purchase

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