Questions & Answers

Q: QuestionDoes this vacuum have a trigger lock feature for continuous use?

• A:Answer Yes, you can use the trigger lock for continuous power when vacuuming larger areas.

Q: QuestionHow effective is the filtration system on this vacuum?

• A:Answer The 4-stage HEPA filtration system filters up to 99.7% of allergens, releasing cleaner air into your home.

Q: QuestionWhat is the wattage of the motor in this vacuum?

• A:Answer The PWRHERO 11 Pet has a 450W motor that drives up to 120W of suction power.

Q: QuestionCan this stick vacuum be converted into a handheld vacuum?

• A:Answer Yes, it easily converts into a lightweight handvac for cleaning various surfaces.

Q: QuestionWhat is the maximum runtime I can expect with this cordless vacuum?

• A:Answer The PWRHERO 11 Pet offers up to 35 minutes of runtime.

Q: QuestionWhat attachments are included with the PWRHERO 11 Pet?

• A:Answer It comes with a Mini-Power Brush, Anti-Tangle Brush, Crevice Tool, and a 2-in-1 Dusting Tool.

Q: QuestionTwo questions: 1) Can a spare battery be purchased and swapped on the unit to double the runtime? 2) Is it possible to change the battery when it wears out (fails to charge or hold a charge)? Thanks!

Asked 3 years ago by Choosy.

• A:Answer Dear Choosy, please note that Tineco provides two years warranty. We will help you replace the battery if there's something wrong with it. You can also purchase another battery to double the runtime.

  Answered 3 years ago by Tineco Support

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Q: Questioncan i trade my tineco A11 in

Asked 10 months ago by lee.

• A:Answer Dear customers, Tineco products can be traded in as long as they are within the trade-in period.

  Answered 10 months ago by Tineco team

  
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Q: QuestionIs the battery removable?

Asked 1 year ago by SK.

• A:Answer Thank you for your question about the Tineco PWRHERO 11 Pet Cordless Stick Vacuum. Yes, the battery is removable for easy replacement and extended use. For further assistance, please contact us via email at [email protected], chat through our website, or call 1-855-292-8864 (Mon-Fri, 8 AM - 8 PM CST). Thank you for being a valued Tineco customer.

  Answered 1 year ago by Tineco team

  
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Q: Questiondoes this item come with battery? It is not mentioned in the specifications item list

Asked 1 year ago by Anonymous.

• A:Answer Yes, the product does include a rechargeable battery. Thank you for your interest in Tineco products

  Answered 1 year ago by Tineco team

  
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Q: QuestionDo you have to hold the trigger down the whole time or is there ability to lock it?

Asked 3 years ago by wisc2018.

• A:Answer Dear customer, there's a trigger lock on the machine so you don't have to hold the trigger down the whole time.

  Answered 2 years ago by Tineco Support

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