“Took batteries out for a couple of hrs and remote still does not let me push enter to choose English in set up.”

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• Sounds like you need to replace the remote. Meanwhile you can download a fire tv remote app on your phone or tablet to control it

  Answered by Endo 5 years ago

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• Hi, To get help pairing your remote, please visit: https://www.amazon.com/gp/help/customer/display.html?nodeId=GEARX33JWH4K6WHJ If you need more assistance, please call 1 (855) 527-2411 available from 8 am to 9 pm CT everyday. Alan O. - Toshiba Support

  Answered by Toshiba Customer Care 5 years ago

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