“Round circle of remote (pix) will not move the cursor for example top of the screen along the Prime options (pix) or below to my different apps. I voice to HULU but can't choose my user id to start it. All other buttons on the remote work. Why?”

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• Try this, to Factory Reset the Remote, press and hold at the same time the DPAD-left, Back (↩) and Menu (≡) buttons for at least 12 seconds. To pair the remote again, press the Home button for up to a minute. If the issue persists, for personalized assistance, please call 1 (855) 527-2411 available from 8 am to 9 pm CT everyday.

  Answered by Toshiba Customer Care 5 years ago

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