“how do i get my screen unlocked? My screen is locked. computer won't shut down completely and can't sign in. Tried ctrl, alt, .delete still nothing.”
Answer This Question
1-1 of 1 Answer
A hard shut down may help get your computer unlocked. Press and hold the power button for 3-5 seconds until the computer powers down. Allow 30 seconds, then hit the power button again to turn it on. If you have additional trouble with the computer after this you may wish to visit your local Geek Squad precinct for greater support.
Sorry, there was a problem. Please try again later.