Questions & Answers

Q: QuestionHow many devices can be charged simultaneously with this power bank?

• A:Answer You can charge up to three devices at the same time using the two USB-A ports and one USB-C port.

Q: QuestionDoes this power bank have a built-in wall plug for recharging?

• A:Answer Yes, this power bank features built-in wall prongs for rapid recharging.

Q: QuestionCan I charge the power bank while also charging my phone?

• A:Answer Yes, this power bank supports pass-through charging, allowing you to charge your device while the power bank is recharging.

Q: QuestionWhat is the battery capacity of this ToughTested power bank?

• A:Answer This ToughTested power bank has a 24,000 mAh battery capacity.

Q: QuestionDoes this power bank have a flashlight?

• A:Answer Yes, it has a multimode LED flashlight with SOS and emergency flash modes.

Q: QuestionHow long does it take this battery to charge via solar cell? How fast would an iPhone charge on this?

Asked 3 years ago by Solargirl1.

• A:Answer Because of the size of the solar panel on this item it would take upwards of 3-4 days of optimal sunlight to charge this battery from 0-100%. The way this item is meant to be used is by initially fully charging the item via the usb cable and ac or dc outlet, then once the item is fully charged the Solar panel on the item will keep recharging the battery during the sunlight hours to prolong the battery life of the item. It should take about 15-20mins to fully charge your device from 0% using the QC (orange port)

  Answered 3 years ago by digipower

  
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Q: QuestionCan it solar charge itself at the same time it is charging something via usb?

Asked 2 years ago by otisG.

• A:Answer Yes this item will disperse a charge to an item while receiving a solar charge.

  Answered 2 years ago by digipower

  
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Q: QuestionWill this charge devices that don't support fast charging? Does this powerbank have fast charging? About how many hours of direct sunlight will charge this from 0 to 100%?

Asked 2 years ago by Nile.

• A:Answer Will this charge devices that don't support fast charging? YES Does this powerbank have fast charging? YES About how many hours of direct sunlight will charge this from 0 to 100% WE DO NOT RECOMMEND USING THE ITEM THIS WAY WE RECOMMEND THAT YOU CHARGE THE ITEM FULLY INITIALLY VIA AC/DC OUTLET AND HAVE THE SOLAR PANEL REPLENISH WHATEVER ENERGY THE POWERBANK LOSES DURING THE DAY VIA THE SOLAR PANEL.

  Answered 2 years ago by digipower

  
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Q: QuestionHow to reset it of it dont charge

Asked 1 month ago by Leka.

Q: QuestionThis unit is Amazing! About how long may an average full charge last with average number of gadgets(say 2 phones max at anytime) connected at once?

Asked 7 months ago by WayneJ.

Q: QuestionCan you use this to power a Fremo - TP300 Portable Power Station?

Asked 1 year ago by Islandguy.

Q: QuestionCan this charger fly in my carry-on, Domestic & International Flights?.

Asked 1 year ago by AirplanesAndSolarCharger.

• A:Answer Hi, Currently, myCharge devices are TSA approved for carry on luggage only. Please note, you may not place myCharge devices in any checked baggage. Please refer to the TSA site for the most up to date rules & regulations: https://www.faa.gov/about/initiatives/hazmat_safety/more_info/?hazmat=7. Thanks, Charging Specialist

  Answered 1 year ago by myCharge Customer Care

  
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Q: QuestionIs this totally solar or can it be plugged in to an outlet to charge it up?

Asked 2 years ago by Rose.

• A:Answer You can charge through outlet solar charging is really slow so if you want a quick charge be sure to plug it in

  Answered 5 months ago by BryanVVerified Purchase

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Q: QuestionWill this charge a laptop?

Asked 2 years ago by TobyC.

• A:Answer yes

  Answered 1 year ago by De4WVerified Purchase

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Q: QuestionCan this be used to jump start an automobile?

Asked 2 years ago by Splatterrman.

• A:Answer The ToughTested - Solar24 24,000 mAh Portable Charger is not designed for jump-starting automobiles. It is primarily used as a portable charger for USB-enabled devices, such as smartphones, tablets, and other electronic gadgets. Jump-starting a vehicle typically requires a specialized jump starter or jumper cables connected to another vehicle's battery. If you have any questions or need assistance with jump-starting a car, it's essential to follow proper safety procedures and consult the vehicle's owner's manual or seek professional assistance.

  Answered 2 years ago by ChaseTVerified Purchase

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Q: QuestionHow many volts?

Asked 2 years ago by Kookie.

• A:Answer The ToughTested - Solar24 24,000 mAh Portable Charger typically outputs 5 volts, which is the standard voltage for charging most USB-enabled devices such as smartphones, tablets, and other electronics.

  Answered 2 years ago by ChaseTVerified Purchase

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Q: QuestionIf I left it on my inside window ledge would it charge from the light that comes in my apartment window I face the west so I get a lot of sunlight and light thanks for answering

Asked 2 years ago by Anonymous.

• A:Answer Placing the ToughTested - Solar24 on an inside window ledge that receives a lot of sunlight, especially from a west-facing window, can potentially allow it to charge using indoor light. Solar panels are designed to capture both natural sunlight and artificial light to convert it into electrical energy. However, it's important to consider a few factors: 1. Sunlight Intensity: The effectiveness of indoor charging depends on the intensity of the light that reaches the solar panels. West-facing windows typically receive good sunlight in the afternoon, but it may be less intense compared to direct outdoor sunlight. 2. Obstructions: Ensure that there are no obstructions or objects blocking the sunlight from reaching the solar panels, as this can significantly impact charging efficiency. 3. Charging Time: Charging a device using indoor light may take longer compared to direct outdoor sunlight. The charging rate may be slower, so be patient. 4. Artificial Lighting: Some indoor lighting, especially LED lights, may not provide sufficient energy for effective charging. Natural sunlight is generally more effective. It's worth experimenting with your setup to see if it meets your charging needs. Just keep in mind that indoor charging may be slower and less efficient than outdoor solar charging. If you have access to direct sunlight, using solar panels outdoors is usually the most effective way to charge the portable charger.

  Answered 2 years ago by ChaseTVerified Purchase

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Q: QuestionCan i add a solar panel to it to speed up the reload time? If so what folding one is recommended for connectivity?

Asked 2 years ago by Bill.

• A:Answer Expanding the solar charging capacity of the ToughTested - Solar24 24,000 mAh Portable Charger by adding an external solar panel is possible in some cases, but it's essential to ensure compatibility and follow safety guidelines. Here are some considerations: 1. Compatibility: Ensure that the portable charger has the capability to accept external solar panel input. Not all power banks are designed to be expanded with external panels. Check the product specifications and user manual for compatibility information. 2. Voltage and Current Matching: If your charger supports external solar input, make sure that the external solar panel's voltage and current specifications are compatible with the charger's input requirements. Mismatched voltages or currents can damage the charger. 3. Connector Type: Verify the connector type needed to connect the external solar panel to the charger. Some portable chargers use proprietary connectors, so you'll need to ensure compatibility. 4. Folding Solar Panels: Folding solar panels are a popular choice for portability and ease of use. Look for a folding solar panel that offers a sufficient wattage for your needs and is compatible with your charger. Brands like Goal Zero, Anker, and Renogy offer folding solar panels suitable for charging power banks. 5. Placement: Ensure that you position the external solar panel to receive maximum sunlight exposure throughout the day. Adjust the angle and direction as needed to optimize charging efficiency. 6. Regulation and Control: Some external solar panels come with built-in charge controllers to manage the charging process and protect your devices. Check if your chosen panel includes these features. 7. Safety: Always follow safety guidelines when connecting external solar panels to your portable charger to prevent damage or accidents. Avoid overloading the charger or exposing it to extreme environmental conditions. Before purchasing an external solar panel for your ToughTested - Solar24, I recommend reaching out to the manufacturer or checking their website for information on compatible panels and any specific guidelines they provide for expanding the solar charging capability.

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  Answered 2 years ago by ChaseTVerified Purchase

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Q: QuestionDoes this unit offer wireless charging, or would the device have to be plugged in with a cable?

Asked 2 years ago by AggieSum.

• A:Answer The ToughTested - Solar24 24,000 mAh Portable Charger offers charging through USB ports, which means that you would need to connect your device to it using a USB cable for charging. It does not include wireless charging capabilities.

  Answered 2 years ago by ChaseTVerified Purchase

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