“Why does the Main Connection continuously goes offline? Is my item defective”
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Hi NIKKI, If the extender is losing connectivity to the router, it may be that your router's signal is not sufficiently stable in the extender's location. We recommend relocating the unit to a position within your home where the router's Wi-Fi signal is sufficiently strong; yet far enough from the router to effectively extend its range. Please verify the RE status LED is indicating a solid connection. We also recommend ensuring the extender's firmware is fully up to date using the steps outlined in FAQ 1406 on our official website: https://www.tp-link.com/us/support/faq/1406/ If you would like assistance with any of these steps, please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly. Thank you, TP-Link Systems Support
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