Questions & Answers

Q: QuestionDoes any other pack comes with the magnetic mounts and solar compo with the discounted price ?

Asked 1 year ago by RajSteve.

• A:Answer The Tapo TC85 Wire-Free Indoor/Outdoor Magnetic Cameras are available at a discounted price for both 3-Pack and 4-Pack configurations: https://www.bestbuy.com/site/tp-link-tapo-wire-free-indoor-outdoor-cameras-with-up-to-300-days-of-battery-life-and-magnetic-base-3-pack-no-monthly-fees-white/6547532.p?skuId=6547532 The Tapo A200 Solar Panel is available separately, as well: https://www.bestbuy.com/site/tp-link-tapo-mountable-solar-panel-for-tapo-home-security-cameras-white/6562035.p?skuId=6562035

  Answered 1 year ago by TPLinkSupport

  
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Q: QuestionHow long do the solar batteries last before replacing the entire unit?

Asked 3 months ago by Wishbone.

• A:Answer Hi Wishbone, The actual battery life may vary depending on the camera’s configuration settings, usage scenario, and environmental factors. For helpful information and guidance on best practices for optimizing battery life in your specific usage scenario(s), we suggest visiting our helpful FAQ here: https://www.tp-link.com/us/support/faq/3598/

  Answered 3 months ago by TPLinkSupport

  
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Q: QuestionWhat about solar kits wiht TC85 (via Best Buy), C615f and C425, besides C460 and C660? Are any of these have or can be upgraded with the available firmware that support continous recording and/or 24/7 capture feature?

Asked 3 months ago by Anonymous.

Q: QuestionWill these TC85 cameras get a firmwared upgrade with 24/7 capture feature that acts like continous recording with the appropriate settings if they don't have it already as factory setting?

Asked 3 months ago by Anonymous556.

• A:Answer Hi Anonymous556, 24/7 Capture is an exciting new feature offered on select Tapo camera models. At this time, 24/7 Capture is not supported on the TC85. If you would like to use this feature, we recommend considering Tapo Camera models that already support it.

  Answered 3 months ago by TPLinkSupport

  
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Q: QuestionI read that there was a firmware upgrade back in November that made the 24/7 capture feature to be available for the Tapo C425, which essential is the same as this model, Tapo TC85. If that is true, then will TC85 can be ungraded with that feature also?

Asked 3 months ago by Anonymous556.

• A:Answer Hi, We appreciate your interest in the 24/7 Capture feature supported by some Tapo cameras. Currently, neither the Tapo C425 nor the TC85 supports 24/7 Capture. However, we will gladly relay your interest in this feature to our Tapo team for future consideration.

  Answered 3 months ago by TPLinkSupport

  
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Q: QuestionI googled that there was a firmware update available that allows 24/7 capture feature for the Tapo C425 back in November. Since these are sold as Tapo TC85, the same as Tapo C425, then is the 24/7 capture feature be available to be ungraded?

Asked 3 months ago by Anonymous.

Q: QuestionCan we use it without wifi?

Asked 4 months ago by Tim.

• A:Answer Yes. You will need to use a micro-SD card. Wifi is needed for live viewing and to receive notifications. If you just use the SD card, you will need to pull the card to view what has been recorded.

  Answered 4 months ago by Mechanic1

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Q: QuestionCan I record through WiFi to a hard drive

Asked 4 months ago by JamesA.

• A:Answer Hi jallen30043, Yes, if you use the Tapo H500 HomeBase, which supports installing a hard drive (sold separately) for video storage for supported Tapo Cameras. For more information on the H500 HomeBase: https://www.tp-link.com/us/home-networking/smart-hub/tapo-h500/

  Answered 4 months ago by TPLinkSupport

  
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Q: QuestionCan motion detection be configured to start recording from a specific time?

Asked 5 months ago by J.

• A:Answer Yes, you can schedule the specific time range for when a camera records detections and when it doesn't.

  Answered 5 months ago by TPLinkSupport

  
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Q: QuestionCan you use these cameras without WIFI

Asked 5 months ago by gary.

• A:Answer Great Question, Gary!. Yes and No. If you are using local recording via a MicroSD card, the camera will still capture detection events even if the wireless connection is lost and the cameras still have a charge on its battery. However, you will still need to configure the cameras to a network, configure the MicroSD card, and set up the detection settings for the camera

  Answered 5 months ago by TPLinkSupport

  
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Q: QuestionDoes these cameras come with the mounting hardware that the camera and solar panel connects to?

Asked 8 months ago by Anonymous.

• A:Answer Yes, everything needed to install these cameras is included.

  Answered 5 months ago by TimMVerified Purchase

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Q: QuestionThis product was 229.99 on June 30, and one day later on July 1 it’s now 349.99. Is this price increase due to tariffs?

Asked 9 months ago by MSNAuburn.

• A:Answer Hi MSNAuburn, Thank you for your interest in our Tapo Outdoor Cameras! Pricing may vary depending on whether a promotion or sale is in effect.

  Answered 9 months ago by TPLinkSupport

  
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Q: QuestionWill this work with a bgw320-500 router? Will it work with 5G?

Asked 9 months ago by JustTrying.

• A:Answer Hi JustTrying, The Tapo TC85 Outdoor Battery-Powered Wireless 2K Security Cameras use 2.4 GHz Wi-Fi connectivity to communicate with your network. As long as your router is capable of providing encrypted 2.4 GHz Wi-Fi at the camera locations, they should be able to connect.

  Answered 9 months ago by TPLinkSupport

  
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Q: QuestionDoes this operate off 2.4 g or 5g wifi?

Asked 9 months ago by agtsjg.

• A:Answer Hi agtsjg, These cameras use 2.4 GHz Wi-Fi for network connectivity.

  Answered 9 months ago by TPLinkSupport

  
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Q: QuestionWill the cameras connect to local WiFi access points without connection to the internet after installation?

Asked 11 months ago by john.

• A:Answer Yes

  Answered 11 months ago by user928143Verified Purchase

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Q: QuestionIs TP-Link Tapo a onvif compliant solar camera for a stand alone NAS QVR PRO?

Asked 1 year ago by Nel.

• A:Answer No, Tapo Battery-powered cameras are not ONVIF Compliant. Our Wired or AC-Powered cameras are.

  Answered 1 year ago by TPLinkSupport

  
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Q: QuestionWhat 256gb - 512gb Micro SD cards are approved/tested for use in the TC85 Cameras and are Micro SD cards rated as SDHC or SDXC compatible with the Tapco TC85 cameras and Tapco doorbell carmera? Thank you for your time

Asked 1 year ago by GliderGuider.

• A:Answer This FAQ may help answer your question. https://www.tapo.com/us/faq/111/

  Answered 1 year ago by TPLinkSupport

  
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Q: QuestionCan the camera be setup to only record to the SD card when wifi is unavailable and then auto-upload to the cloud when wifi comes back up? Or can it be setup to store locally and upload on a set time interval?

Asked 1 year ago by Carlos.

• A:Answer Hi Carlos, The Tapo Outdoor Battery-Powered Cameras with Solar Panels support activity-based recordings, either locally to a Micro SD card (not included), or to the Cloud via a Tapo Care Plan subscription. You can set a Recording Schedule in the Tapo app for each storage option, giving you an additional layer of control over when the camera will record. However, video recorded to the SD card will not be uploaded to the cloud. If you have a Tapo Care subscription, and a Micro SD card for local recording, the camera will store clips using both methods simultaneously.

  Answered 1 year ago by TPLinkSupport

  
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Q: QuestionDo you have to use the Tapo app or can this camera be setup and fully functional through the Google Home app?

Asked 1 year ago by ZombieTortuga.

• A:Answer Hi ZombieTortuga, The Tapo TC85 is set up and managed using the Tapo app, where you can also utilize all of its features and options. However, these cameras also support quick and intuitive integration with Google Home and Amazon Alexa.

  Answered 1 year ago by TPLinkSupport

  
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