“Six years ago Tracfone sent me a new phone when their service changed. Why no replacement this time. I am stuck with a great flip-phone and no service?”
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Hi. This is Frank from TracFone Wireless. We apologize for the inconvenience this may have caused you. Allow us to check your account so we can help you get through with the network update. To assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window so we can provide you with the best possible resolution. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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