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Hi. This is Frank from TracFone Wireless. We're sorry for the inconvenience you encountered. We'd like to learn more about the issue you encountered. You can copy copy this link https://www.tracfone.com/support/contact-us and paste it on a new window to chat with us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to short code 611611. Thank you.
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