“Why should I spend another cent on tracfone products? Your service dropped my phone like a hot rock with no notice on February 28, 2022 after 6 years of service and 297 remaining minutes?”
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I just tried the link from Adrianne and got nowhere. I cannot text 611611 because tracfone dropped my service. My paid for service was done away with.
Sorry, there was a problem. Please try again later.I've had the exact same experience except the date was about a week later and I've been with them probably 15+ years. No notice until when they actually discontinued support. The message said my service would be ending soon, not immediately. Free phone upgrade. No phones in stock. Got the run around for hours. I would switch carriers now but I had just spent $200 on more minutes less than a month ago. Wouldn't it have been nice to know my service was being dropped then?!
Sorry, there was a problem. Please try again later.That happened to me too. Verizon bought out TracFone. Cutting people off without notice is Verizon's operandi. They did that when changing from copper wiring to fiber. For a communication company they are not very good at communicating.
Sorry, there was a problem. Please try again later.Had the same thing happen to me. I have spoke to 11 different reps., and none can help. I even offered to buy the so-called free phone, and they couldn't help me with that either.
Sorry, there was a problem. Please try again later.Their legendary customer service struck again!,they got me too they are like shingles, the dont care! And English is not Their best language, go to mint 15 bucks a month
Sorry, there was a problem. Please try again later.Upgraded to a new tracfone in January. Have not been able to get any service even though my account shows I have service available until June. Can not get the phone to work. Will not even let me text 611611. Have contacted customer service many times with absolutely no help. Keep you on hold for over 1/2 hour. Worst service ever!!! Totally discussed.
Sorry, there was a problem. Please try again later.You can't get a phone for free tracfone has none so they say
Sorry, there was a problem. Please try again later.I had purchased a new unlocked VoLTE compatible GSM phone just prior to the network switch in early 2022. Was working fine until ~ Aug and Tracfone disabled my SIM without warning despite them still supporting GSM until 2024. Wasted 6 hours, speaking with 8 agents trying to get it resolved but they were rude and incompetent. Ported my # to Red Pocket, paying half what Tracfone was, and their agents were actually prompt and helpful.
Sorry, there was a problem. Please try again later.Don't feel bad. Same happened to me with 4900 minutes paid for, the whole thing just went poof.
Sorry, there was a problem. Please try again later.Hi. This is Arianne from TracFone Wireless. Our sincere apologies for the inconvenience we have caused you. Allow us to make things right for you. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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