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Hi. This is Frank from TracFone Wireless. Thank you for reaching out to us. Before anything else, we would like to learn more about your query so we can provide the correct information. To further discuss this, please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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