“My phone will not charge. It is an Alcatel Myflip phone”
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Hi. This is Jude from TracFone Wireless. We're sorry to hear that your phone will not charge. Please check your screen for the charging battery icon. If your phone is plugged in, the battery icon should appear on the screen with a lightning bolt icon. If the lightning bolt does not display on the battery icon, verify that you are using the charger / USB cable that came with your phone. Check both ends of the charger / USB cable, as well as the charger / USB dock on your phone, for damage of any kind. If there are no visible signs of damage, verify that your power outlet is in working order by using another appliance, such as a small radio or lamp. If you have another charger available that fits your phone, such as a car charger, you can try using that as well. If your battery still will not charge, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a good day.
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