“I am a Safelink wireless customer and I have a Samsung AOL1 4g phone. I read that this phone is compatible with volte but there is no volte on phone I tryed different ways that people told me,no luck does this mean I am out of luck?.”
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Hi. This is Frank from TracFone Wireless. We understand your concern. The phone that you have is a 4GLTE/VoLTE capable. To check it on your phone, you may try to go to the Settings > Mobile Networks > Network Mode. Here you will see if your phone has the option of selecting a 4G/LTE mode. Should you need further assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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