A:Answer Hi. This is Mae from TracFone Wireless. You can directly call SafeLink to process the transfer request. If you have any other queries or concerns, please do contact us via chat at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.