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Hi. This is Redje from TracFone Wireless. Thanks for bringing that to our attention. Yes. You need to pay to unlock the device. Phone Unlocking Portlet Unlocking Policy Unlocking a TracFone device refers to disabling software that would otherwise prevent you from activating the device on another carrier's network. However, due to different carrier technologies, an unlocked TracFone device may not work, or may experience limited functionality, on another carrier's network. TracFone is not responsible for any limitations of service, or otherwise, resulting from the use of an unlocked device on another provider's network. For instructions on how to unlock your personal T-Mobile or AT&T device, go to our website’s main FAQ page. Then, go to Policies and Procedures/Unlocking Policy. For Customers with Apple devices: TracFone will automatically unlock the device when it becomes eligible for unlocking. For all Apple devices activated with TracFone prior to November 23, 2021, the device will be automatically unlocked after twelve (12) months of active TracFone service. For Apple devices activated with new TracFone service on the Verizon network on or after November 23, 2021, the device will be automatically unlocked sixty (60) days after activation in the absence of an indication of fraud. For Customers with non-Apple devices: TracFone will provide an unlocking code to customers who request unlocking, provided they meet the following conditions: If the TracFone device was activated with TracFone service prior to November 23, 2021, then the device must have been active on TracFone Service for no fewer than twelve (12) months with Service Plans redeemed in no fewer than twelve (12) months. If the TracFone device was activated with new service on the Verizon network on or after November 23, 2021, then at least sixty (60) days must have elapsed since the device was activated. The device must be in working condition. The device has not been reported stolen or lost, and there are no indicators of fraud. If you have not met the required minimum period of active TracFone Service, TracFone may unlock your device, but you will incur a charge of up to $300, depending on how long your service was active prior to the unlocking request. TracFone may refuse any unlocking request that would result in an abuse of its Unlocking Policy or is part of an effort to defraud TracFone or its customers. TracFone's Unlocking Policy is subject to change at any time without advance notice.
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