“My phone doesn’t ring when closed, only when open. How can make it ring when closed?”
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Hi. This is Charinadelle from TracFone Wireless. We apologize for any inconvenience. A close phone will ring if it is on any incoming calls and will come up as a notification of a missed call, same goes for text messages. We would like to take a closer look on this issue to provide concrete resolution. For assistance, kindly contact us via this chat link https://www.tracfone.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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