A:Answer Easy to do online. Calling is a hassle and some techs will keep you online for a very long time with very little help. I was able to initially transfer my old number and over 2k minutes very EASILY ONLINE, but then the new phone glitched, a tracfone tech deactivated it and I lost all the time and the year plan with additional 400 minutes & text, data and later was told the year card did NOT cover texts or data!!!!
I finally got another tech to give back half my minutes and time on another new phone I had to purchase to replace the glitched one and less than three weeks later all my text & data was wiped off again!!!
Called them back, got another tech who put me on hold for an extended time and said I needed to give him my original year card of 400 minutes, text, data PIN number. I had thrown it away three weeks previously after successfully downloading online myself. He then hung up on me.
I’ve had Tracfone since 2011. I now know why they have a bad reputation for their tech support. This last fiasco was talking to 4 separate support techs for a total of over 5 hours on the phone on two separate days, with very little overall success!!!!! Sad, but true.
