A:Answer Hi. This is Jane from TracFone Wireless. Yes, you can bring your phone to us. But before you do that, kindly purchase a BYOP SIM card and an airtime card to successfully activate your phone. For more information, contact us via this link https://www.tracfone.com/support/contact-us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.